Inside Sales

Pumps of Houston, Inc; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Pumps of Houston, Inc. is seeking an Inside Sales Representative to support customers, contractors, municipalities, and field technicians with product guidance, quotes, and order processing.

You will coordinate service needs for wastewater pumping systems and manage a high inquiry volume in a fast-paced environment. You will respond to inbound requests, prepare quotes, and qualify needs to recommend appropriate equipment.

Qualifications

• 1–3 years of inside sales experience in industrial equipment, pumps, HVAC, electrical, or wastewater.
• Strong mechanical aptitude and ability to learn pump systems quickly.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, CRM systems, and ERP order entry.

Responsibilities

• Respond to inbound calls, emails, and online inquiries from customers seeking pump parts, lift station components, and service support.
• Prepare accurate quotes, proposals, and pricing for pumps, motors, control panels, valves, and repair parts.
• Qualify customer needs and recommend appropriate equipment based on application, flow requirements, and system conditions.
• Maintain strong relationships with contractors, municipalities, engineers, and industrial clients.
• Follow up on open quotes and convert opportunities into sales.
• Coordinate with field service teams to schedule repairs, start ups, and emergency service calls.
• Enter sales orders, track shipments, and communicate lead times.

Skills

Inside sales experience

Mechanical aptitude

Microsoft Office

CRM systems

ERP order entry

Communication skills

Education

High school diploma or GED

Technical or business degree preferred

Job description

The Inside Sales Representative supports customers, contractors, municipalities, and field technicians by providing technical product guidance, preparing quotes, processing orders, and coordinating service needs for wastewater pumping systems. This role requires strong communication skills, mechanical aptitude, and the ability to manage a high volume of inquiries in a fast paced industrial environment.

Respond to inbound calls, emails, and online inquiries from customers seeking pump parts, lift station components, and service support.

Prepare accuratequotes, proposals, and pricing for pumps, motors, control panels, valves, and repair parts.

Qualify customer needs and recommend appropriate equipment based on application, flow requirements, and system conditions.

Maintain strong relationships with contractors, municipalities, engineers, and industrial clients.

Follow up on open quotes and convert opportunities into sales.

Coordinate with field service teams to schedule repairs, startt ups, and emergency service calls.

Enter sales orders, track shipments, and communicate lead times.

Technical & Product Support

Interpret pump curves, GPM/TDH requirements, and system specifications.

Assist customers with identifying replacement parts such as seals, impellers, bearings, motors, floats, and control components.

Review drawings, submittals, and equipment documentation to ensure accuracy.

Provide troubleshooting support for basic pump and lift station issues.

Work with engineering or service teams on complex technical questions.

Administrative & Internal Coordination

Maintain accurate CRM and ERP records for quotes, orders, and customer interactions.

Collaborate with purchasing and inventory teams to verify stock availability and special order items.

Support outside sales representatives with documentation, pricing, and customer follow ups.

Assist with warranty claims, RMA processing, and vendor communication.

Qualifications

High school diploma or GEDrequired; technical or business degree preferred.

1–3 years of inside sales experience, ideally in industrial equipment, pumps, HVAC, electrical, or wastewater.

Strongmechanical aptitudeand ability to learn pump systems quickly.

Excellent verbal and written communication skills.

Proficiency withMicrosoft Office, CRM systems, and ERP order entry.

Ability to manage multiple priorities and maintain accuracy under pressure.

Strong problem solving skills and customer first mindset.