INSIDE SALES

American Metals Supply; Hazelwood (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

ESOP

401(k) match

Health benefits

Paid Time Off

Paid holidays

Career growth

Team environment

Job summary

American Metals Supply in Missouri seeks a customer-focused sales professional to assist customers with phone and walk-in sales of HVAC parts and supplies, and to process quotes and orders efficiently. You will coordinate with manufacturers and collaborate with Outside Sales to ensure prompt, accurate service.

The ideal candidate has sales and customer service experience in related industries, strong communication, and a detail-oriented, proactive approach.

Qualifications

• Previous sales and customer service experience, preferably in construction, industrial distribution, HVAC, or related industry.
• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Professional demeanor with a high level of integrity.
• Comfortable working in a fast-paced environment while managing multiple priorities.

Responsibilities

• Assist customers with phone and walk-in (will-call) sales of HVAC parts and supplies—no cold calling required.
• Receive and process.customer requests for quotes, orders, pricing, and lead times via phone, email, and other communication channels.
• Follow up on quotations and pricing requests to provide outstanding customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with our Outside Sales team to ensure customers receive prompt, accurate, and professional service.
• Educate customers on product features, applications, and solutions to help meet their business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

Skills

Customer service

Sales

Communication

Relationship-building

Problem-solving

Attention to detail

Tools

Epicor Eclipse/Solar software

Microsoft Office 365

Job description

American Metals: More Than a Job - A Legacy of Strength and Service

At American Metals Supply, you're not just joining a company—you're becoming an employee-owner. Since 1962, we've built our reputation as a leading wholesale distributor of sheet and coil steel, prefabricated duct and fittings, HVACR products, and machinery by delivering exceptional products and unmatched customer service. Today, we're proud to be 100% employee-owned, meaning every team member shares in our success through our Employee Stock Ownership Plan (ESOP).

Our culture is built on integrity, accountability, teamwork, and putting customers first. That commitment has earned us recognition as one of the St. Louis Post-Dispatch Top Workplaces for five consecutive years.

If you enjoy helping customers, solving problems, and working with a team that values your contributions, we'd love to meet you.

What You Will Do

• Assist customers with phone and walk-in (will-call) sales of HVAC parts and supplies—no cold calling required.
• Receive and process customer requests for quotes, orders, pricing, and lead times via phone, email, and other communication channels.
• Follow up on quotations and pricing requests to provide outstanding customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with our Outside Sales team to ensure customers receive prompt, accurate, and professional service.
• Educate customers on product features, applications, and solutions to help meet their business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

Requirements

• Previous sales and customer service experience, preferably in construction, industrial distribution, HVAC, or a related industry.
• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Professional demeanor with a high level of integrity.
• Comfortable working in a fast-paced environment while managing multiple priorities.

Preferred Qualifications

• Experience with Epicor Eclipse/Solar software.
• Knowledge of HVAC products or the wholesale distribution industry.
• Proficiency with Microsoft Office 365.

Benefits Package

• Competitive compensation
• Outstanding family medical benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth 401(k) with a 6% company match
• Employer-paid family dental insurance
• Employer-paid life insurance
• Paid Time Off (PTO)
• Seven paid holidays each year
• Opportunities for advancement and professional growth
• A collaborative, employee-owned culture where your contributions truly matter

At American Metals Supply, every employee has a stake in our future. We work hard, support one another, and celebrate our shared success.

American Metals Supply is an Equal Opportunity Employer.