Inside Sales

ASI Group; Eastanollee (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

GEM Plastics is seeking a Customer Relations Coordinator to support materials, processes, and information with reps, distributors, and end-users. Coordinating resources and ensuring accurate data flow across channels.

You will communicate with customers about products and services, quote materials and lead times, answer questions, log interactions and complaints, maintain customer records, prepare orders, coordinate returns, and support blanket order tracking.

Qualifications

• Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Ability to read and understand equipment operation manuals, Safety Data Sheets, and other literature as required.
• Basic computer knowledge in Word and Excel.
• Good mathematics skills are necessary.
• Critical Thinking/Problem Solving

Responsibilities

• Effectively communicate with new and existing customers about products and services.
• Quote materials, lead times, and other bid specifications.
• Answer customers’ questions about products, prices, availability, and uses.
• Maintain customer records using automated systems and log interactions.
• Identify prospective customers using directories and leads from existing clients.
• Prepare sales contracts for orders and coordinate processing and shipment.

Skills

Critical Thinking

Problem Solving

Reading manuals

MS Word

MS Excel

Tools

CRM software

MS Word

MS Excel

Job description

Coordinate activities and resources for GEM Plastics by supporting our materials, processes, and information in the market through reps, distributors, and end-users.

ROLES AND RESPONSIBILITIES

·Effectively communicate with new and existing customers about produce and service information, identify and discuss their needs, and explain how these needs could be met with specific products and services.

·Quote materials, lead times, and other bid specifications.

·Answer customers’ questions about products, prices, availability, and product uses.

·Keep records of customer interactions and transactions, recording details or inquiries, complaints

(problem reports), and comments, as well as actions taken. These events are logged as they occur and reported monthly.

·Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.

·Resolve customer complaints by performing activities such as exchanging product, processing credits, and adjusting invoices.

·Maintain customer records, using automated systems.

·Identify prospective customers by using business directories, following leads from existing clients.

·Prepare sales contracts for orders obtained, and submit orders for processing and shipment.

·Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.

·Collaborate with colleagues to exchange information such as selling strategies and marketing information.

·Initiate (5) Customer Support calls per week ("High Five Calls") and record detailed information to be used to further promote GEM Plastics in the marketplace. This activity log is reported monthly.

·Coordinate and record all customer RMA’s (Return Materials Authorization) with the customer and internally with GEM Plastics which is reported on a monthly basis.

·To facilitate future sales and ease of doing business, provide “blanket order tracking” for each Sales Rep in your coverage area on a monthly basis.

·Manage the inventory for all customer samples and literature. Responsible for keeping items stocked to ensure quick turnaround for mailing to existing/potential customers.

·Responsible for fulfilling all customer samples and literature needs. Log all request and report monthly.

·Spearheading the coordination of information with printers for production of business cards, literature, and presentation materials for GEM Plastics employees and representatives.

·Some travel required for sales, training, and trade shows.

·Other duties as assigned.

WORK EXPERIENCE AND REQUIREMENTS

·Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.

·Ability to read and understand equipment operation manuals, Safety Data Sheets, and other literature as required.

·Basic computer knowledge in word and excel.

·Good mathematics skills are necessary.

·Critical Thinking/Problem Solving

TRAVEL

·As needed for customer visits and trainings, trade shows and other events.

Physical Requirements

Punctual attendance to work is required. This position requires a moderate to high degree of standing, walking, stooping or kneeling, close eye work, reaching, pulling or pushing.Ability to distinguish color.Good hand dexterity, hearing, and vision are considered essential.A moderate to high degree of repetitive motions using right, left, or both hands and/or feet may also be required.Requires wearing personal protective equipment when on the plant floor.