Inside Rental Manager- Equipment

Bottom Line Equipment, LLC; Sulphur (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Short Term Incentives

Profit Sharing

401K with company match

Tool and work boot allowance

Continued education paid training

Disability (Short and Long Term)

Mon-Fri, on call as needed

Job summary

Bottom Line Equipment in Sulphur, LA seeks an experienced Rentals Operations professional to support the rental, sales and service needs of industrial customers. You will coordinate fleet utilization, contract accuracy and billing, while leading a small team of inside sales reps and drivers.

The role emphasizes customer service, CRM data integrity, and collaboration with the Sales and Service departments to maximize rental revenue, ensure safety compliance, and uphold BLE core values.

Qualifications

• Bachelor’s degree preferred but not required.
• 3+ years equipment rental experience preferred.
• Proficient in Wynne System and Microsoft Office (Word, Excel).
• Knowledge of Sales and Customer Relations concepts and CRM processes.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Assist Territory Account Representatives in securing rentals by coordinating basic Rental Department functions.
• Monitor Rental Department engagement with customers and BLE personnel regarding availability and rates.
• Monitor fleet utilization to meet revenue and profitability targets.
• Qualify, maintain, and update customer accounts and assets using CRM.
• Maintain high level of customer service and promote a positive team environment.
• Manage Inside Sales Reps, Rental Inspectors and Truck Drivers.
• Oversee trucking for all equipment deliveries, pickups, and transfers.
• Review and approve rental reservations and contracts for accuracy.
• Manage existing rental contracts to ensure high service levels.
• Review all rental invoices and recurring billings.
• Maximize truck utilization and minimize outside haulers.
• Coordinate resolution for customer invoice issues, including sales tax.
• Review all customer credits.
• Monitor overdue contracts and report status to management.
• Coordinate with Sales to increase rental revenue.
• Properly receive, document, and generate Off Rents in Wynne system.
• Work with Service to ensure damages are billed accordingly.
• Manage all internal and external BLE equipment audits.
• Adhere to company policies and safety regulations.
• Attend department, store and safety meetings.
• Embrace BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It.
• Perform other duties as requested.

Skills

Customer relations

Sales knowledge

Organization

Multitasking

Education

Bachelor’s degree preferred

3+ years equipment rental experience

Tools

Wynne System

Microsoft Office (Word, Excel)

Job description

At Bottom Line Equipment we are continually focusing on exceeding the rental, sales and service needs of our customers. Our mission is to rent Heavy Equipment and Specialty Attachments to build better communities by raising the standards of quality and safety for all.

Our growth is the result of outstanding partnerships with our employees, customers and vendors. Our purpose since Bottom Line’s inception has been fueled by a Make It Happen attitude and partnering with our customers to satisfy their specific needs. We are continually focusing on exceeding the rental, sales and service needs of our customers — which include industrial, heavy civil-infrastructure, energy, commercial and demolition contractors.

Bottom Line Equipment has a dynamic, cultivating work environment that provides career growth and training opportunities, while fostering a challenging and learning environment. We are seeking top candidates who are interested in advancing their career. We hold true to our core values to: Make it Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best, and Own It.

Family Owned- 20 years in business operating in Texas & Louisiana

Facilitates successful equipment rentals by managing all rental services and coordinating the transportation of heavy construction equipment, components and attachments while maintaining a positive professional relationship with customers, vendors and employees.

Responsibilities:

• Assist Territory Account Representatives in securing successful equipment rentals by coordinating basic functions of the Rental Department at assigned location.
• Monitor Rental Department engagement with customers and BLE personnel regarding availability of equipment and rental rates.
• Monitor utilization of the rental fleet to ensure each unit is achieving its budgeted targets for revenue and profitability.
• Qualify, maintain, and update customer account and asset information utilizing CRM system
• Responsible for maintaining a high level of customer service, while promoting a positive team-oriented environment.
• Manages site Inside Sales Representatives, Rental Inspectors and Truck Drivers
• Oversee trucking for all equipment deliveries, pickups, and transfers.
• Review and approves rental reservations and contracts for accuracy and completeness.
• Manage existing rental contracts to ensure a high level of customer service on equipment.
• Review all rental invoices, including recurring cycle billings.
• Manage efficiency of haul trucks to maximize company truck utilization and minimize outside haulers.
• Coordinate resolution for customer invoice issues, including sales tax issues.
• Review all customer credits.
• Monitor overdue contracts and communicates status to executive management.
• Coordinate with Sales Department to increase rental revenue.
• Responsible for properly receiving, documenting, and generating “Off Rents” in Wynne rental system.
• Work with Service Department to ensure equipment damages by customers are identified and billed accordingly
• Manage all internal and external BLE equipment audits.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements.
• Comply with BLE safety and regulation requirements.
• Attend department, store and safety meetings.
• Embrace BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
• Perform other duties as requested.

Education & Experience:

• Bachelor’s degree preferred but not required.
• 3 + years previous equipment rental experience preferred.
• Proficient in Wynne System and Microsoft Office including: Word and Excel
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
• Strong organizational skills with a strong ability to prioritize and multi-task
• Ability to adhere to and meet deadlines
• Excellent organizational, written and verbal communication skills
• Excellent customer service skills

Company Benefits:

• Short Term Incentives
• Company Profit Sharing
• 401K with company match
• Tool and work boot allowance, prescription eye protection allowance
• Continued education paid training
• Company paid Short and Long Term Disability
• Mon-Fri, on call as needed

The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason

#ZR

Qualifications

Education

Licenses & Certifications

Required

High School or better.

Licenses & Certifications

Required

Class C License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.