Inside Property Adjuster - Hudson, OH (Hybrid)

Allstate Insurance Co.; Ohio; Híbrido; USD 33.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Licensing sign-on bonus

Hybrid schedule

Day-1 Benefits

Descripción de la vacante

Allstate Insurance Co. is seeking an Inside Property Adjuster to virtually inspect damages, investigate coverage, prepare estimates, and settle claims promptly.

The role emphasizes water losses, with communication via phone, email, and video chat to guide customers through a fast, fair process. The position starts with in-office training, followed by a hybrid schedule (in office and remote) with a mix of Monday–Friday hours and rotating Saturdays.

Formación

• 1+ years of previous customer service experience.
• Excellent organization skills.
• Ability to multi-task.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in an office and virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Previous industry experience is highly desired.

Responsabilidades

• Customer Service Expert: care, empower, and restore in each property claim with empathy and clear communication.
• Investigator: independently review damage and interpret policies to determine coverage.
• Effective Communicator: use phone, email, and video chat to guide customers through a fast, fair claims process and adapt communications to customer preferences.
• Negotiator: evaluate and settle claims with customers, vendors, and third parties per standard methodologies.
• Problem Solver: use tools like estimate tools and settlement platforms with strong critical thinking.
• Recorder: ensure accurate documentation in claims systems and protect the company financially.

Conocimientos

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Organizing

Teamwork

Time Management

Working Independently

Herramientas

Xactimate

ClaimsX Video Collaboration

Descripción del empleo

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of an Inside Property Adjuster, and what it take to do the job! As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule

During Training: IN OFFICE Monday through Friday, 8am-4:30pm

After Training: HYBRID (IN OFFICE & REMOTE) Monday-Friday, 8am-4:30pm with rotational Saturday duty Mondays and Fridays (remote) Tuesdays, Wednesdays and Thursdays (in-office)

Preferred Qualifications

1+ years of previous customer service experience. Excellent organization skills. Ability to multi-task. Excellent negotiation and communication skills to interact with customers and stakeholders remotely. Ability to work independently and manage time efficiently in an office and virtual work environment. Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions. Previous industry experience is highly desired.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Initial and ongoing training to get you proficient in your new role. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit: www.allstategoodlife.com to learn more.

Skills

#LI-AK2 Skills Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Organizing, Teamwork, Time Management, Working Independently

Compensation

Compensation for this role ranges from $22.84-$41.53 hourly and is based on experience, qualifications, location, and internal equity. The candidate(s) offered this position will be required to submit to a background investigation.

Why Join Us

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Equal Opportunity / Diversity Statement

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Technology Setup

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Interview Policy

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

About Allstate

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate.