Travel Property Adjuster - Field Estimating - Remote (Eastern Time Zone)

Allstate Insurance Co.; Tennessee; Hybrid; USD 53,000 - 118,000; Full time

Benefits offered by this job

Sign-on Bonus

Company Car

Allstate Benefits

Job summary

Allstate Insurance Co. is seeking a Travel Estimating Property Adjuster to assess damage, prepare estimates, and settle claims by visiting customers' homes and conducting virtual reviews nationwide.

The role emphasizes water-loss expertise, customer service, and independent work in a fast-paced environment. You will collaborate with claims teams, use Xactimate and ClaimsX tools, and travel up to 90% of the time, with training in Dallas, TX.

Qualifications

• 2+ years of experience writing water damage estimates preferred.
• Previous experience as a property adjuster preferred.
• Proficiency in estimating software like Xactimate preferred.
• Strong focus on providing exceptional customer service.
• Ability to work independently, starting from home, and travel to different locations.
• Proactive problem-solving skills and a positive attitude toward challenges.
• Excellent organization and multitasking abilities in a fast-pace environment.
• Clear and professional written and verbal communication skills.

Responsibilities

• Provide exceptional service to policyholders by traveling to customers' homes for on-site inspections and claims settlement.
• Handle virtual claims countrywide using platforms such as Xactimate and ClaimsX Video Collaboration.
• Investigate coverage and determine policy applicability through detailed claim reviews.
• Negotiate settlements with customers, vendors and third parties per legal/business standards.
• Utilize multiple tools and resources to complete claims efficiently while documenting processes.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Negotiation

Time Management

Working Independently

Xactimate

Tools

Xactimate

ClaimsX Video Collaboration

Job description

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Travel Estimating Property Adjuster

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

Key Hats / Roles

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.


• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.


• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.


• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.


• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.


• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule

During training, work Monday through Friday from 8:00 AM – 5:00 PM. After training, work 10 days on 4 days off working 8 - 12 hours/day (up to $175/day for working over 8 hours, $200 weekends and/or holidays). This field position requires up to 90% travel out of town. Required to attend 2-week training program in Dallas, TX.

Qualifications

• 2+ years of experience writing water damage estimates preferred.


• Previous experience as a property adjuster preferred.


• Proficiency in estimating software like Xactimate preferred.


• Strong focus on providing exceptional customer service.


• Ability to work independently, starting from home, and travel to different locations.


• Proactive problem-solving skills and a positive attitude toward challenges.


• Excellent organization and multitasking abilities in a fast-pace environment.


• Clear and professional written and verbal communication skills.

Required Qualifications

• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.


• Valid driver's license and willingness to travel as part of the job requirements.


• Must reside within 50 miles of an airport.


• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Training

You’re provided with comprehensive training: The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. *Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.


• Flexibility in scheduling and a time off policy that helps support your work/life balance.


• Initial and ongoing training to get you proficient in your new role.


• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Skills

• Active Listening


• Communication


• Critical Thinking


• Customer Service


• Empathy


• Multitasking


• Negotiation


• Time Management


• Working Independently


• Xactimate

Compensation

Compensation offered for this role is $52,800 - $117,700 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.

Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual.

Please also have a Valid Photo Identification available at the start of your interview.

If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.

We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent.

We want you to be our next great addition.

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