Parts Sales Representative

twiceasnice Recruiting; Illinois; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Life Insurance

401k with matching

PTO

Job summary

twiceasnice Recruiting is seeking an Inside Parts Sales Representative in Illinois to support customers with replacement parts and service solutions. This desk-based role handles incoming calls and emails, looks up parts in the ERP system, and prepares quotes for ~40 requests per day.

You will work with CRM/ERP tools, maintain accurate records, and collaborate with other departments to ensure customer satisfaction and aftermarket revenue.

Qualifications

• 2+ years of parts sales experience.
• Proficiency with CRM & ERP systems.
• Excellent communication skills.
• Strong organizational skills.

Responsibilities

• Serve as the primary contact for parts and service inquiries
• Respond to customer phone calls and emails regarding replacement parts, spare parts, and service solutions
• Research and identify the correct parts using ERP systems, product documentation, and internal resources
• Prepare and deliver quotations and follow up with customers
• Maintain accurate customer records and activities in the CRM
• Collaborate with other departments to support customer needs
• Maintain knowledge of the company’s products and services

Skills

Customer service

Communication

Organization

Tools

CRM

ERP systems

Job description

Inside Parts Sales Representative

Location: Wabash County, IL
Salary: $50,000 - $60,000 + Uncapped Monthly Commission + Benefits
Benefits: Medical, Dental, Vision, Life, Short- & Long-Term Disability, 401k w/ 4% match, PTO
Job Type: Full-Time
Typical Hours: 7am – 4pm, with some flexibility
Sponsorship: not available
Relocation assistance: not available

Inside Parts Sales Representative Description

Our client, an industrial machine manufacturer, is looking for an Inside Parts Sales Representative to add to their team. In this role, you will be responsible for supporting customers with replacement parts, spare parts packages, and service solutions throughout the lifecycle of their equipment. This is a desk-based role: you’ll take incoming calls and emails, look up the part in the system, and send over a quote. It is a steady, fast-paced role handling around 40 requests a day, busy, but not high-pressure. To thrive in this role, you must have 2+ years of parts sales experience and the ability to juggle a high volume of requests while staying organized and customer focused. This is a great opportunity to join a growth-focused, transparent company where you can directly impact customer satisfaction and aftermarket revenue.

Inside Parts Sales Representative Responsibilities

• Serve as the primary contact for parts and service inquiries
• Respond to customer phone calls and emails regarding replacement parts, spare parts, and service solutions
• Research and identify the correct parts using ERP systems, product documentation, and internal resources
• Prepare and deliver quotations and follow up with customers
• Maintain accurate customer records and activities in the CRM
• Collaborate with other departments to support customer needs
• Maintain knowledge of the company’s products and services

Inside Parts Sales Representative Qualifications

• 2+ years of parts sales experience required
• Proficiency with CRM & ERP systems required
• Excellent communication skills and professional phone presence required
• Strong organizational skills, with the ability to manage multiple priorities required