Inside & Counter Sales Representative

Air Engineers, LLC; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading HVAC distributor in West Palm Beach, FL is seeking an Inside & Counter Sales Representative. This position focuses on managing customer accounts, providing product information, and processing orders. Candidates should have strong communication skills, the ability to multitask, and a background in sales or customer service, preferably in HVAC. This role offers opportunities to build lasting relationships and achieve sales targets while being part of a family-oriented company culture.

Qualifications

• Previous experience in inside sales, customer service, or HVAC distribution is highly desirable.

Responsibilities

• Provide excellent customer service by responding to inquiries and offering product recommendations.
• Process customer orders accurately and efficiently.
• Support outside sales representatives by preparing quotes and maintaining customer records.
• Engage in outbound communications to drive profitable sales growth.
• Proactively grow revenue within assigned accounts.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Ability to multi-task and manage time effectively

Proficiency using CRM software and Microsoft Office Suite

Strong organizational skills and attention to detail

Knowledge of HVAC system and products

Education

High school diploma or equivalent

Bachelor’s degree in business, marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Air Engineers is seeking an Inside & Counter Sales Representative in our West Palm Beach, FL Branch. This role is responsible for managing customer accounts, providing product information, and processing orders. This role involves building and maintaining strong customer relationships, supporting outside sales efforts, and engaging in outbound call activity to achieve sales targets. This position is ideal for someone who thrives in a fast-paced sales environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

Essential Responsibilities

• Customer Service: Provide excellent customer service by responding to inquiries, solving customer problems, and offering product recommendations.
• Order Processing: Process customer orders accurately and efficiently and ensure timely delivery of products.
• Sales Support: Support outside sales representatives by preparing quotes, following up on leads, and maintaining customer records.
• Product Knowledge: Maintain a deep understanding of HVAC products, including features, benefits, and applications.
• Relationship Building: Develop and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Sales Targets: Engage in outbound phone and email communications to drive profitable sales growth, meet or exceed sales targets, and contribute to the overall sales goals of the company.
• Account Growth: Proactively grow revenue within assigned accounts by identifying customer needs, promoting relevant HVAC products and solutions, and building strong relationships.
• New Account Development: Actively prospect and qualify new business opportunities to expand the customer base and increase market share.
• Reporting: Maintain accurate sales records, prepare regular reports on sales activities, and update the CRM system.
• Other duties as assigned.

Qualifications

Minimum Education: High school diploma or equivalent; bachelor’s degree in business, marketing, or a related field is preferred, not required.

Minimum Experience: Previous experience in inside sales, customer service, or HVAC distribution is highly desirable.

Skills And Competencies

• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to multi-task and manage time effectively
• Proficiency using CRM software and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Knowledge of HVAC system and products is an advantage

Job Training

• Product Updates
• New Product Introduction
• Company Specific Training
• Required Safety Training

Join a Legacy of Excellence at Air Engineers

Air Engineers proudly serves as the longest-standing independent Trane Technologies distributor in the United States. Headquartered in Birmingham, Alabama, with four offices across Alabama and six in Florida we bring top-tier HVAC solutions to the communities we serve.

As a legacy Mitsubishi partner and a rapidly growing provider of Parts and Supplies, Air Engineers continues to evolve and innovate in service delivery. Our success is built on a foundation of deep industry expertise and a commitment to excellence.

What Truly Sets Us Apart? Our People And Our Culture. As a 3rd-generation, 100% Family-owned Company, We Believe That When Our Team Thrives, Our Customers Do Too. Our Culture Is Rooted In

Five Core Values

• Family
• Attitude
• Passionate
• Dependable
• Fun

These values drive everything we do, from how we support our employees to how we serve our dealer clients with creativity, care, and consistency.

If you're looking to be part of a company with a rich history, a vibrant culture, and a clear vision for the future, we’d love to connect. Let’s build something great together.