Inside Counter Sales

Builders FirstSource; Fairbanks (AK); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Job summary

Builders FirstSource is looking for a Sales and Customer Service Representative in Fairbanks, Alaska. The role involves assisting retail customers through inquiries and sales via various channels. Candidates should have a high school diploma or GED with six months of relevant experience. Responsibilities include providing customer service, entering orders, and maintaining store operations. Join us to enjoy competitive benefits and be part of a diverse team dedicated to customer satisfaction.

Qualifications

• Six months sales-related experience or equivalent.
• Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.
• Standing or walking for 80% of the day.

Responsibilities

• Provides customer service primarily to retail customers via various channels.
• Engages in selling company products and provides estimates.
• Enters orders into the system and schedules product delivery.

Skills

Sales techniques

Customer service

Product knowledge

Education

High school diploma or GED

Job description

Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, government and other institutions, and especially do-it-yourselfers. Check out our latest building products, events, manufacturing services or find an SBS near you. Today, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value‑added services to the residential construction market in the U.S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products.

Provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

What You'll Do

• Provides customer service primarily to retail customers, via walk‑in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co‑workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience; or equivalent combination of education and experience.

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching‑extending the hand(s) and arm(s) in any direction.

Benefits

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Equal Opportunity / ADA Accommodation

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.