Inside Commercial Sales - Twin Falls, ID

Purcell Tire & Rubber Company; Twin Falls (ID); On-site; USD 36,000 - 52,000; Full time

Job summary

Purcell Tire & Rubber Company is seeking a versatile sales-focused team member in Idaho to sell tires and related services within retail settings. You will use POS systems, maintain a clean shop, and strive to meet sales quotas while delivering top-tier customer care.

The role requires 3–5 years of experience, an associate/technical degree, and a valid driver’s license. CTS certification and vendor training are preferred, with duties spanning operations and customer relations.

Qualifications

• Minimum Education: Associate's Degree or Trade School.
• Minimum Job-Specific Experience: 3-5 years.
• Management Experience: 1-2 years.
• Driver's License Required: Yes.
• Certifications: Tire Industry Association CTS certification.

Responsibilities

• Sell inventory on hand.
• Assure that the highest levels of customer service are met.
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered.
• Resolve customer concerns or complaints as they arise.
• Follow pricing policies to provide satisfactory gross margins.
• Obtain approval for work by obtaining signature.
• Handle daily cash, credit, national account, and fleet transactions.
• Meet goals and sales quotas set by supervisor.
• Maintain a clean shop and customer waiting area, including restrooms to reflect corporate image.
• Clean, restock, and update store displays daily.
• Maintain proper telephone answering techniques.
• Solicit new accounts.
• Protect company assets (inventory, cash, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs safely.
• Regular attendance in accordance with assigned schedule.
• Ability to perform physical requirements as listed in job description.
• Other essential and non-essential duties, as assigned by management.

Skills

Tire Industry

Customer Service

Administration

Sales & Marketing

Mathematics

Computers & Programs

Typing

Phone Systems

Critical Thinking

Persuasion

Service Orientation

English Language

Education

Associate's Degree or Trade School

Tools

AS400

Excel

Word/PowerPoint

Accounting software

Job description

Description

MISSION

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

ESSENTIAL DUTIES

• Sell inventory on hand
• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Solicit new accounts
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

Minimum Education: Associate's Degree or Trade School

Minimum Job-Specific Experience: 3-5 years

Management Experience: 1-2 years

Driver's License Required: Yes

Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA's:

Tire Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA's:

Computers and Programs - Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)

Typing - Ability to type at 55 wpm

Calculator - Efficient skill with a calculator

Phone Systems - Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA's:

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Persuasion - Persuading others to change their minds or behavior.

Service Orientation - Actively looking for ways to help people.

Communication KSA's:

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing & Speaking - Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.