Inside Commercial Sales - Owensboro, KY

Purcell Tire & Rubber Co; Owensboro (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Purcell Tire & Rubber Co. in Owensboro, KY is seeking a sales/service associate to sell automotive tires and related services while delivering strong customer service.

You will use a POS system, handle transactions, restock displays, solicit new accounts, and maintain a clean shop and waiting area to mirror the corporate image.

Qualifications include Associate's Degree or Trade School, 3–5 years experience, CTS certification, and a valid driver's license.

Qualifications

• Experience in tire industry and service sales.
• Knowledge of pricing, margins, and sales processes.
• Strong customer service and communication skills.

Responsibilities

• Sell inventory on hand and meet sales quotas.
• Use POS to describe symptoms and prepare work orders.
• Provide excellent customer service and handle complaints.
• Solicit new accounts and maintain store displays.
• Protect company assets and ensure safety compliance.

Skills

Tire Industry

Administration & Management

Customer Service

Mathematics

Sales & Marketing

English Language

Active Listening

Education

Associate's Degree or Trade School

Tools

AS400

Excel

Word

PowerPoint

Accounting Software

Job description

MISSION

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

• Sell inventory on hand
• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Description

MISSION

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

Essential Duties

• Sell inventory on hand
• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Solicit new accounts
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: Associate's Degree or Trade School
• Minimum Job-Specific Experience: 3-5 years
• Management Experience: 1-2 years
• Driver’s License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training

Job-Specific KSA’s

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

• Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA’s

• Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)
• Typing – Ability to type at 55 wpm
• Calculator – Efficient skill with a calculator
• Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Persuasion — Persuading others to change their minds or behavior.
• Service Orientation — Actively looking for ways to help people.

Communication KSA’s

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.