Inside Commercial Sales - Twin Falls, ID

Purcell Tire & Rubber Co; Kimberly (ID); On-site; USD 38,000 - 54,000; Full time

Job summary

Purcell Tire & Rubber Co. in Kimberly, Idaho, is seeking a customer-focused sales associate with tire knowledge to join our store team. You will sell inventory, provide excellent service, handle POS work orders, and maintain an inviting store environment.

The ideal candidate has 3–5 years of experience in automotive sales or service, a valid driver's license, and CTS certification or vendor training. We offer competitive pay and opportunities for advancement.

Qualifications

• Associate's degree or trade school completion.
• 3–5 years of job-specific experience.
• 1–2 years of management experience.
• Driver's license required.
• Tire Industry Association CTS certification or vendor training.

Responsibilities

• Sell inventory on hand.
• Provide highest level of customer service.
• Use POS to prepare work orders by describing symptoms, problems, and causes discovered.
• Resolve customer concerns or complaints as they arise.
• Follow pricing policies to maintain margins.
• Obtain customer signatures to authorize work.
• Handle daily cash, credit, national accounts, and fleet transactions.
• Meet sales quotas set by supervisor.
• Maintain a clean shop and waiting area; reflect corporate image.
• Restock and update store displays daily.
• Maintain proper telephone answering techniques.
• Solicit new accounts.
• Protect company assets (inventory, cash, receivables, equipment, real estate).
• Embrace safety culture and perform all jobs safely.
• Regular attendance as scheduled.
• Perform physical requirements as listed in job description.
• Other duties as assigned.

Skills

Tire Industry

Administration & Management

Customer Service

Mathematics

Sales & Marketing

Education

Associate's Degree or Trade School

Tools

AS400

Microsoft Excel

Word

PowerPoint

Accounting software

Job description

MISSION

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

• Sell inventory on hand
• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Description

MISSION

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

Essential Duties

• Sell inventory on hand
• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Solicit new accounts
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: Associate's Degree or Trade School
• Minimum Job-Specific Experience: 3-5 years
• Management Experience: 1-2 years
• Driver’s License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training

Job-Specific KSA’s

• Tire Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA’s

• Computers and Programs - Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)
• Typing - Ability to type at 55 wpm
• Calculator - Efficient skill with a calculator
• Phone Systems - Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.

Communication KSA’s

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking - Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.