Inside Claims Adjuster Trainee

Trexis Insurance; Franklin (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for advancement

Continuous training and support

Job summary

Trexis Insurance is seeking a detail-oriented Inside Claims Adjuster to join our Franklin, TN team. You will handle auto and bodily injury claims with precision, empathy, and efficiency in a fast-paced environment.

The role emphasizes adherence to Claims Best Practices, timely file management, and effective communication with customers and management. This position starts as temporary with potential for promotion to full-time with benefits based on performance.

Qualifications

• High School Diploma required; college degree preferred.
• Experience in insurance or related fields preferred.
• Excellent oral and written communication skills.
• Knowledge of Claims Best Practices and state regulations (DIO).

Responsibilities

• Understand and apply Claims Best Practices in file handling to meet quality standards.
• Organize time and effort to minimize days to close PD and Comp/Coll claims; negotiate repairs.
• Provide quality customer service and clearly convey decisions to customers and peers.
• Negotiate bodily injury claims promptly and ethically; use Meds Incurred and Open Meds Releases as appropriate.
• Develop skills and maintain organization and communication.

Skills

Communication

Decision making

Problem solving

Office skills

Education

High School Diploma

College degree optional

Tools

Microsoft Word

Excel

Windows OS

Job description

COMPANY OVERVIEW

Trexis and Trexis One Insurance Corporations are headquartered in Franklin, TN with a branch location in Phoenix, AZ.

Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in the following states: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kentucky, Mississippi, Nevada, Ohio, South Carolina, Tennessee, Texas, and Virginia.

We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24/7 claims reporting. We partner with experienced professional insurance agents that can provide personal service for you and your family.

Trexis and Trexis One Insurance, are rated A (Excellent) by A.M. Best Company.

At Trexis, quality is at the heart of everything we do. We strive to offer you the best products, best service and best people available. We understand you have other choices, but our goal is to earn your business every day. We look forward to a long and successful relationship, and we thank you for choosing Trexis.

The selected candidate will be hired as a temporary employee with potential for promotion to full-time employee with benefits upon meeting the expectations of the position.

JOB SUMMARY

Join our dynamic claims team as an Inside Claims Adjuster, where precision, empathy, and efficiency drive every decision. We're looking for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service and results.

RESPONSIBILITIES

• Understanding and use of Claims Best Practices in file handling to meet quality standards expected in our department. This is measured by the results of the monthly unit audits and file reviews conducted by the Supervisor.
• Effectively organize time and effort on files to minimize the days to close PD and Comp/Coll claims, negotiate physical damage claims equitably, and control expenses through proper repair management
• Consistently provide quality customer service by making quality file decisions and conveying those decisions to customers, peers, and managers effectively. Customer service surveys, phone complaint logs, and DOI complaints will be used to provide feedback in this area.
• Negotiate bodily injury claims promptly and effectively. BI cashouts are to be utilized in the appropriate claims through the use of Meds Incurred and Open Meds Releases.
• Develop attitudes, knowledge, and skills in self while exhibiting the appropriate organization and communication skills required.

QUALIFICATIONS

• High School Diploma required. College degree is preferred
• Experience in the insurance or related fields is also preferred.
• Excellent oral and written communication skills.
• Knowledge of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act.
• Decision-making and problem-solving skills.
• General office skills including faxing, copying, and filing. Proficient in typing.
• Computer Skills: Microsoft Word, Excel, Windows 95 or above, Microsoft Access, AS 400 system and Internet browsing.

Benefits/Perks

• Opportunities for advancement
• Continuous training and support