Inside Sales Specialist

American Integrity Insurance Company; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

American Integrity Insurance seeks a sales professional to support personal lines growth in the Tampa area. You will conduct outbound campaigns to selected agents, engage with Territory Sales Managers, and help meet monthly production goals while maintaining exceptional customer service.

The role requires Florida licensing (20-44; 2-20 preferred), strong Excel skills, and comfort with CRM systems such as Salesforce.

Qualifications

• Minimum of two (2) years of personal lines experience.
• Florida 20-44 license minimum requirement, with a preference towards Florida 2-20 license holders.
• Familiarity with Microsoft Excel and CRM systems.
• Salesforce/CRM or Tableau experience a plus; agency experience is a plus.

Responsibilities

• Conduct outbound phone and email campaigns to selected agents with a focus on relationship quality and customer service.
• Regularly communicate with agents and Territory Sales Managers (monthly, weekly, daily).
• Meet monthly production goals as set by management.
• Represent the company at trade association meetings and events to promote products and organization.
• Report essential product information, changes, or adjustments needed, including agent feedback, to the Product department.
• Acquire market intel and communicate insights to the Sales team.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Time management

Outbound calls

Tools

Excel

Salesforce

CRM software

Tableau

Job description

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners

insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com .

• Profitably grow segmented agents.
• Conduct outbound phone and email campaigns to selected agents. This will be a high call volume environment, but the focus will be on the quality of the relationship and customer service.
• Regularly communicate with agents and Territory Sales Managers (monthly, weekly, daily).
• Meet monthly production goals as set by management.
• Represent company at trade association meetings and events to promote product and organization.
• Report essential product information, changes, or adjustments needed, including agent feedback, to the Product department.
• Acquire market place intel and effectively communicate intel to the Sales team.
• Other duties as assigned.

Experience:

Minimum of two (2) years of personal lines experience, or combination of education and experience.

Licensure:

Florida 20-44 license minimum requirement, with a preference towards Florida 2-20 license holders.

Knowledge:

Demonstrated skills in the use of computer software applications, including intermediate knowledge of Microsoft Excel. Familiarity with various types of insurance policies preferred but not required. Salesforce/CRM or Tableau experience is a plus but not required. Agency experience is also a plus.

Skills:

• Proven ability in customer service required.
• Ability to communicate interpersonally with individuals and groups via telephone and in writing.
• Ability to communicate effectively with a wide variety of technical/professional/consumer clients.
• Ability to develop and maintain open and trusting working relationships with clients/agents in order to gather pertinent information.
• Ability to balance timeliness and accuracy.
• Ability to listen and communicate clearly while maintaining proper confidentiality.
• Strong decision-making and problem-solving skills.
• Ability to innovate regarding methods and approaches to existing and future work processes.
• Ability to be resourceful in information gathering and assess information to determine the best possible decision.