Inside Business Development Representative

Thermal Devices; Mount Airy (MD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary $75k-$95k

Performance-based bonus opportunities

Comprehensive benefits package

401(k) retirement plan with company0%

Paid time off and holidays

Product training and career growth

Collaborative team environment

Job summary

Thermal Devices, Mount Airy, MD, is seeking an Inside Business Development Representative to drive revenue by identifying new opportunities and expanding relationships with customers in an on-site role.

The ideal candidate has a technical aptitude for industrial heating and controls, strong communication skills, and experience in inside sales or business development. A bachelor’s degree and team collaboration are expected.

Qualifications

• Bachelor’s degree in a technical or business-related field or equivalent experience.
• Strong technical aptitude and ability to understand industrial heating, temperature control, and sensor applications.
• Previous experience in inside sales, business development, technical sales, or industrial distribution preferred.
• Demonstrated interest in prospecting, developing customer relationships, and generating new business.
• Ability to interpret customer requirements and recommend appropriate technical solutions.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office; ERP and CRM experience preferred.

Responsibilities

• Identify and pursue new business opportunities through outbound calls, emails, and follow-ups.
• Build and maintain customer relationships and expand existing accounts.
• Follow up on quotes, projects, and opportunities to drive conversions and revenue growth.
• Identify customer needs and recommend products and technical solutions.
• Collaborate with outside Account Managers to develop opportunities and support territory growth.
• Respond to customer inquiries involving heaters, temperature controls, sensors, and related products.
• Prepare quotations, bids, and proposals based on specifications.
• Coordinate with manufacturers for technical information, pricing, and lead times.
• Provide product recommendations and solutions to meet operations needs.
• Process orders and update customers on status and tracking.
• Resolve questions and concerns through timely communication.

Skills

Strong technical aptitude

Inside sales / business development

Communication & organization

Education

Bachelor's degree in technical or business field

Job description

Inside Business Development Representative

Thermal Devices | Mount Airy, MD

Location: Mount Airy, Maryland (On-site)

Employment Type: Full-Time, Exempt

Salary Range: $75,000-$95,000 annually, based on experience and qualifications

About Thermal Devices

Thermal Devices, part of Thermal Technology Distribution Solutions (TTDS), is a leading distributor of industrial electric process heaters, temperature controls, sensors, and process heating solutions.

We partner with customers across a wide range of industries, providing technical expertise, responsive service, and reliable solutions that help industrial operations perform efficiently.

About the Opportunity

Thermal Devices is seeking a motivated, technically inclined Inside Business Development Representative to join our team in Mount Airy, Maryland.

This position plays a key role in driving revenue growth by developing new business opportunities, expanding existing customer relationships, and delivering technical solutions that meet customer needs.

The ideal candidate combines a proactive sales mindset with strong technical aptitude, customer relationship skills, and the ability to manage multiple opportunities from initial inquiry through order completion.

Working closely with customers, manufacturers, and internal teams, you will help identify opportunities, prepare competitive quotes, recommend technical solutions, and convert prospects into long-term customers.

What You'll Do

Business Development & Sales Growth

• Proactively identify and pursue new business opportunities through outbound calls, emails, and targeted follow-up.


• Build and maintain strong customer relationships while identifying opportunities to expand existing accounts.


• Follow up on open quotes, projects, and sales opportunities to drive conversions and revenue growth.


• Identify customer needs and recommend appropriate products and technical solutions.


• Collaborate with outside Account Managers to develop opportunities and support territory growth.

Technical Sales & Customer Support

• Respond to customer inquiries involving industrial electric heaters, temperature controls, sensors, and related products.


• Prepare accurate quotations, bids, and proposals based on customer specifications and application requirements.


• Work with manufacturers to obtain technical information, pricing, product availability, and lead times.


• Provide customers with product recommendations and solutions that support their operational needs.


• Process customer orders and communicate order status, tracking information, and updates.


• Resolve customer questions and concerns through timely communication and coordination.

Sales Operations & Collaboration

• Maintain accurate customer records, quotes, opportunities, and sales activity in ERP and CRM systems.


• Partner with Sales, Purchasing, Customer Service, and Operations to ensure a positive customer experience.


• Manage multiple customer requests, quotes, and projects while maintaining accuracy and responsiveness.


• Continuously expand technical product knowledge through manufacturer training and professional development.

What We're Looking For

• Bachelor's degree in a technical or business-related field, or equivalent relevant experience.


• Strong technical aptitude and the ability to understand industrial heating, temperature control, and sensor applications.


• Previous experience in inside sales, business development, technical sales, or industrial distribution preferred.


• Demonstrated interest in prospecting, developing customer relationships, and generating new business.


• Ability to interpret customer requirements and recommend appropriate technical solutions.


• Strong communication, problem-solving, and organizational skills.


• Ability to manage competing priorities in a fast-paced, customer-focused environment.


• Proficiency in Microsoft Office; ERP and CRM experience preferred.


• Self-motivated, detail-oriented, and comfortable working both independently and collaboratively.

What We Offer

• Competitive base salary of $75,000-$95,000 annually, based on experience and qualifications.


• Performance-based bonus opportunities.


• Comprehensive benefits package, including medical, dental, and vision insurance.


• 401(k) retirement plan with company match.


• Paid time off and company-paid holidays.


• Product training, professional development, and career advancement opportunities.


• Collaborative, team-oriented work environment.

Work Environment

This is a full-time, on-site position at our Mount Airy, Maryland location. The role involves frequent computer and telephone use, with occasional walking, standing, and light lifting.

Equal Employment Opportunity

Thermal Devices is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Ready to grow your career in technical sales?

Join Thermal Devices and help customers find the right industrial heating and process control solutions while building lasting relationships and driving business growth.