Inside Account Representative

GFL Environmental Inc.; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

GFL Environmental Inc. in Montgomery, AL is seeking a results-driven sales/account manager to protect a dedicated book of business and drive renewal activity. You will negotiate renewals, manage pricing adjustments, and pursue net new business while hitting monthly quotas.

Daily Salesforce use and collaboration with operations, billing, and field sales ensure a seamless customer experience. A strong work ethic, 2+ years in sales or account management, and a Bachelor’s in Business or related

Qualifications

• 2+ years of experience in sales, account management, or customer retention in a related field.
• Solid waste industry experience is a plus.
• Proficient in MS Office and CRM tools; Salesforce experience is preferred.

Responsibilities

• Protect & Retain: Manage a dedicated book of business to keep commercial and industrial clients loyal.
• Negotiate & Renew: Proactively manage contract renewals, pricing adjustments, and cancellation requests with win‑win solutions.

Skills

Negotiation

Active listening

Problem-solving

Organizational skills

Education

High School diploma or GED

Bachelor’s degree in Business/Marketing or related field

Tools

Salesforce

MS Office

Job description

• Protect & Retain: Manage a dedicated book of business, handling both inbound and outbound calls to ensure our commercial and industrial clients stay loyal and satisfied.
• Negotiate & Renew: Proactively manage contract renewals, navigate price adjustments, and field competitive cancellation requests with strategic, win‑win solutions.
• Drive Growth: Exceed monthly quotas on net new business and price achievements through proactive account penetration and pipeline management.
• Tech-Driven Sales: Use Salesforce daily to track your pipeline, schedule activities, and document customer touchpoints.
• Collaborate across Teams: Work hand-in-hand with operations, billing, and field sales to ensure a seamless customer experience.

What You’ll Do

• Protect & Retain: Manage a dedicated book of business, handling both inbound and outbound calls to ensure our commercial and industrial clients stay loyal and satisfied.
• Negotiate & Renew: Proactively manage contract renewals, navigate price adjustments, and field competitive cancellation requests with strategic, win‑win solutions.
• Drive Growth: Exceed monthly quotas on net new business and price achievements through proactive account penetration and pipeline management.
• Tech-Driven Sales: Use Salesforce daily to track your pipeline, schedule activities, and document customer touchpoints.
• Collaborate across Teams: Work hand-in-hand with operations, billing, and field sales to ensure a seamless customer experience.

What We’re Looking For

• Experience: Proven track record in sales, account management, or high-stakes customer retention (2+ years in the solid waste industry is a huge plus!).
• Education: High School diploma/GED required; a Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Skills: Exceptional negotiation, active listening, and problem-solving skills. You should be highly organized, self-managed, and intermediate-level proficient with MS Office and CRM tools (Salesforce).
• Drive: A strong work ethic, high integrity, and the flexibility to adapt to a fast-paced environment.

Why Join Us?

If you love the thrill of the chase but also value deep customer relationships, this role offers the perfect blend. You’ll work alongside a supportive onsite team, enjoy a collaborative environment, and have a direct impact on our company’s growth and retention goals.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]