Inside Account Representative

Interstate Waste Services, Inc.; Jersey City (NJ); On-site; USD 30,996 - 43,050; Full time

Job summary

Interstate Waste Services, Inc. is seeking an Account Manager based in Jersey City, New Jersey. This role is pivotal as the primary contact for customers, focusing on exceptional service and collaboration with various departments to ensure customer satisfaction.

The ideal candidate must have at least a Bachelor's degree or relevant coursework, along with 2+ years of business experience. Proficiency in MS Office and a strong customer service attitude are essential for success in this dynamic environment.

The position offers a salary range between USD $22.50 and $31.25 per hour, with opportunities for growth and professional development.

Qualifications

• Minimum 2 years of professional business experience, including internships.
• Ability to provide superior customer service.
• Fluency in English required.

Responsibilities

• Review customer accounts and ensure they stay within approved limits.
• Make daily calls to customers regarding service and issues.
• Schedule next day drop off and pick up.

Skills

Customer service

Communication

Technical skills (MS Office)

Organizational skills

Education

Bachelor's degree or coursework towards a degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Essential Job Summary

The position of Account Manager is an opportunity for the right individual to join a growing Account Management team. Reporting to the Account Manager Supervisor, this position's purpose is to be the primary contact point for existing and potential customers and the liaison between other departments, including billing, operations and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver exceptional customer experience.

Essential Job Functions

• Review the customer’s account, making sure they stay within their approved boundary days (generally 30 days) and credit limits.
• Daily calls to customers to communicate on introduction, expectations, future service requests, jobsite issues, arrivals, pick up and payment arrangements.
• Scheduling for next day drop off and pick up.
• Marketing and promotion of services to fleet drivers and customers.

Requirements and Qualifications

• Bachelor’s degree (or extensive coursework toward an upcoming degree).
• 2+ years of professional business experience (including college internships).
• Strong technical/computer skills, including MS Office products (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong customer focus: ability to provide superior customer service to internal and external customers.
• Ability to work comfortably and professionally in a dynamic and collaborative environment.
• Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail.
• Ability to work a flexible schedule, including overtime, to meet business and workgroup needs.
• Fluency in English required.

Additional Information

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range

Minimum: USD $22.50/Hr.

Maximum: USD $31.25/Yr.