Inside Account Representative

Interstate Waste Services; Jersey City (NJ); On-site; USD 30,996 - 43,050; Full time

Job summary

Interstate Waste Services is hiring an Account Manager in Jersey City, NJ. This role involves being the primary contact for existing and potential customers while working closely with billing and operations departments.

The ideal candidate will maintain strong communication, manage customer accounts, and provide excellent service. Requirements include a Bachelor’s degree, 2+ years of business experience, and strong technical skills.

Salary range is between $22.50 and $31.25 per hour.

Qualifications

• Minimum 2 years of professional business experience, including internships.
• Fluency in English is required.
• Ability to work in a dynamic environment.

Responsibilities

• Be the primary contact for existing and potential customers.
• Daily calls to customers for updates and scheduling.
• Marketing and promotion of services to customers.

Skills

Strong communication skills

Customer service orientation

Technical/computer skills

Organizational skills

Education

Bachelor's degree or coursework toward degree

Tools

MS Office (Excel, Word, Outlook)

Job description

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

The position of Account Manager is an opportunity for the right individual to join a growing Account Management team. Reporting to the Account Manager Supervisor, this position's purpose is to be the primary contact point for existing and potential customers and the liaison between other departments, including billing, operations and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver exceptional customer experience.

Essential Job Functions:

• Review the customer’s account, making sure they stay within their approved boundary days (generally 30 days) and credit limits.
• Daily calls to customers to communicate on introduction, expectations, future service requests, jobsite issues, arrivals, pick up and payment arrangements.
• Scheduling for next day drop off and pick up
• Marketing and promotion of services to fleet drivers and customers

Requirements and Qualifications:

• Bachelor’s degree (or extensive coursework toward an upcoming degree)
• 2+ years of professional business experience (including college internships)
• Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Strong customer focus: ability to provide superior customer service to internal and external customers
• Ability to work comfortably and professionally in a dynamic and collaborative environment
• Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
• Ability to work a flexible schedule, including overtime, to meet business and workgroup needs
• Fluency in English required

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may alter without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range Minimum

USD $22.50/Hr.

Salary Range Maximum

USD $31.25/Yr.