Inside Account Manager

FloWorks; Pasadena (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and Disability Insurance

401(k) with company match

Health Savings & Flexible Spending Accounts

Employee Assistance Program

Job summary

A leading flow control solutions provider in Texas seeks an Inside Account Manager to manage customer accounts and drive satisfaction. This role involves making strategic decisions to enhance customer experience, analyzing sales data, and collaborating with various teams to achieve service excellence. The ideal applicant should have over three years of relevant experience and a bachelor's degree in business or a related field. The position offers a competitive benefits package, including medical, dental, and 401(k) match.

Qualifications

• 3+ years of experience in sales, account management, or customer service.
• Proven ability to manage complex customer relationships.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the lead point of contact for assigned customer accounts.
• Analyze historical sales data for informed pricing decisions.
• Collaborate with various teams to maintain account health.

Skills

Sales experience

Account management

Analytical skills

Verbal communication

Written communication

Education

Bachelor’s degree in business or related field

Tools

Epicor P21

Salesforce

Job description

Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of more than 50 major manufacturers. We provide in-house valve automation services, including CAD design and drawings, machine, fabrication, assembly shops featuring CNC machinery, and automation repair work.

Sunbelt Supply is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas.

Job Information

The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.

Key Responsibilities

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs
• Maintain and grow customer relationships through proactive communication, order management, and performance reviews
• Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines
• Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
• Provide accurate reporting for assigned accounts
• Maintain up-to-date knowledge of products, pricing models, and market trends
• Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance

Qualifications

• 3+ years of experience in sales, account management, or customer service in a B2B environment
• Proven ability to manage complex customer relationships and make independent business decisions
• Strong analytical skills and ability to interpret sales data to support pricing strategies
• Excellent verbal and written communication skills
• Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
• Bachelor’s degree in business, Communications, or related field preferred
• Experience in sizing and quoting pneumatic and electric actuators

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government’s E-Verify program.