Inpatient Unit Clerk

Michigan Medicine; Ann Arbor (MI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine’s Women’s Birth Center is seeking an Inpatient Unit Clerk to deliver exceptional customer service and clerical support to nurses and physicians. The role involves heavy communication, working rotating weekends and holidays, and ensuring smooth unit operations in the Birth Center.

The position requires a high school diploma or equivalent, with preferred basic computer skills and strong interpersonal abilities.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and interpersonal abilities are desirable.
• Ability to multitask and prioritize competing requests.

Responsibilities

• Utilize on-the-job training to complete tasks.
• Admit, transfer, and discharge patients in the Women’s Birth Center.
• Receive patients and visitors and provide excellent customer service.
• Answer patient calls professionally and promptly.
• Respond to emergent situations using predefined processes.
• Procure supplies, equipment, and services for patients.
• Maintain census information and monitor infant security system.
• Communicate effectively with staff in a timely manner.

Skills

Effective communication

Interpersonal skills

Multitasking

Prioritization

Education

High School Diploma or equivalent

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Women's Birth Center at Michigan Medicine is seeking an Inpatient Unit Clerk to provide excellent customer service to our patients and clerical support to our nurses and doctors. This is a communication-heavy position requiring good interpersonal, written, and verbal skills, and the ability to work as a team. You will be expected to work rotating weekends and alternating holidays.

Responsibilities

• Utilize extensive on-the-job training to complete tasks
• Admit, transfer, and discharge patients in the Women's Birth Center
• Receive and assist patients and visitors, providing excellent customer service
• Answer patient calls in a professional and timely manner
• Respond to emergent situations in a calm and professional manner; utilizing predefined processes
• Procure supplies, equipment, and services for patients
• Maintain census information
• Monitor infant security system
• Communicate effectively and in a timely manner with staff

Required Qualifications

• Completion of a High School Diploma or equivalent

Desired Qualifications

• Basic computer skills
• Effective communication & interpersonal skills
• Ability to problem solve
• Ability to multitask & prioritize tasks based on level of importance
• Requirement: Training is required for a minimum of 4 or 5 days per week.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

• Evening Shift 3:20pm-11:50pm
• Ability to work rotating weekends and holidays
• The schedule will be 24 Hours a week
• Must be able to train no less than 4 days a week

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.