Inpatient Operations Coordinator (Full-Time)

ChildServe; Johnston (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Retirement with company match

PTO accrual including 16 hours front‑m

Job summary

ChildServe is seeking a non-clinical, clerical team member for its Inpatient Complex Medical Units. You will greet and assist staff, residents, and families with information and hospitality needs, and assemble resident medical records to ensure accurate documentation.

You may coordinate transportation and guide families to local resources while supporting unit operations. You will maintain files, help with admissions/discharges, and provide backup for records management and training, while

Qualifications

• 1 year in a customer service role required; healthcare or administrative experience preferred.
• Experience with EHR, Microsoft Office Suite, and related systems.

Responsibilities

• Greet and assist staff, residents, and families with information and hospitality needs.
• Assemble and maintain resident medical records for accurate documentation.
• Coordinate transportation requests and assist with admissions/discharges to support patient flow.
• Answer phones and relay messages professionally and timely.
• Provide backup support for records management and training.

Skills

Customer service

Organizational skills

Time management

Communication

Tools

EHR

Microsoft Office

Job description

Join our team to provide non-clinical, clerical support for ChildServe's Inpatient Complex Medical Units. As a welcoming presence on the unit, you'll greet and assist staff, residents, and families with information, directions, and hospitality needs. This role also assembles and maintains resident medical records to ensure accurate documentation and smooth unit operations. Additional responsibilities may include coordinating transportation requests, offering guidance on local area resources, and supporting unit accommodations to enhance the experience of those we serve.

Schedule/Benefits

• Monday-Friday, typical business hours, 40 hours per week.
• Occasional weekend based on service needs and holiday rotation.
• Benefit eligible, including medical, dental, vision plans, retirement with company match and generous PTO accrual, including 16 hours of PTO front-loaded.

How You’ll Make an Impact

• Oversee file management, including quality assurance chart reviews, document scanning, and maintaining up-to-date system paperwork.
• Assist in coordinating services and resources to ensure residents and families feel well-supported.
• Coordinate patient admissions and discharges to support efficient patient flow.
• Complete assigned administrative tasks and provide backup support to team members for requests, records management, and training.
• Answer phones and relay messages in a professional and timely manner.

What You’ll Need

• Experience: 1 year in a customer service role required; 1 year in healthcare or administrative position preferred.
• Preferred Skills: 6 months of direct customer service or hospitality experience, preferably in a medical setting.
• Experience with EHR, Microsoft Office Suite, and other relevant systems.
• Strong organizational and time management skills with the ability to prioritize multiple demands.
• Developed problem-solving and decision-making skills.
• Ability to understand and communicate in (or through) reading, writing, and speaking the English language.

Make a Difference Every Day at Child Serve

• ChildServe partners with families to help children with special healthcare needs live a great life.
• ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail]. ChildServe is an Equal Opportunity Employer.