Innovation & Support Manager – Mortgage Ops & Analytics

Leader Bank; Arlington (MA); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Wellness program

Retirement savings plan

Paid holidays

Paid time off

Vacation

Job summary

Leader Bank seeks an AVP, Innovation & Support Manager in Residential Lending to analyze processes, report on performance, and implement efficient solutions that drive compliance. You will lead the Support team and manage a portfolio of initiatives across the Innovation group, aligning technology and reporting with business goals.

You will oversee reporting functions, expand Power BI and Retool usage, and ensure scalable solutions that satisfy regulatory requirements while supporting growth and

Qualifications

• Bachelor’s degree or equivalent experience required; advanced degree a plus.
• Knowledge of mortgage compliance and regulatory requirements is essential.
• Experience with Encompass, including Encompass Web migration, is preferred.
• Proven track record managing complex project portfolios and strategic roadmaps.

Responsibilities

• Research, recommend, and implement innovative solutions that support business growth, regulatory compliance, and operational excellence.
• Operate effectively in a large, complex organization with multiple stakeholders and simultaneous initiatives.
• Serve as a project manager within the Innovation team, overseeing a portfolio of high impact initiatives.
• Review project scope, objectives, timelines, and success metrics with leadership.
• Balance competing priorities while ensuring projects are delivered on time, within scope, and aligned with strategic goals.
• Communicate project status, risks, and outcomes clearly to leadership and stakeholders.
• Lead and manage the Residential Lending Support team, ensuring high service levels and accountability.
• Oversee reporting functions across Residential Lending and ensure accuracy and usability of reports.

Skills

Leadership

Communication

Analytical thinking

Decision making

Problem solving

Education

Bachelor’s degree or equivalent experience

Advanced degree a plus

Tools

Power BI

Retool

Encompass

Job description

Leader Bank seeks an AVP, Innovation & Support Manager in Residential Lending to analyze processes, report on performance, and implement efficient solutions that drive compliance. You will lead the Support team and manage a portfolio of initiatives across the Innovation group, aligning technology and reporting with business goals.

You will oversee reporting functions, expand Power BI and Retool usage, and ensure scalable solutions that satisfy regulatory requirements while supporting growth and