Innovation and Experience Designer - CBS - EY Wavespace - Manager - Multiple Positions - 1729822

EY; San Francisco (CA); On-site; USD 144,000 - 195,000; Full time

Benefits offered by this job

Hybrid work environment?

Comprehensive benefits package

Job summary

EY Wavespace in San Francisco, CA seeks an Innovation & Experience Designer (Manager) to drive large-scale workshops for transformative opportunities using design thinking and systems thinking. You will lead diverse teams, manage client relationships and ensure outputs meet client outcomes.

This full-time role (40 hours/week, Mon-Fri) requires up to 90% travel and offers a comprehensive compensation and benefits package.

Qualifications

• Bachelor’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field and 5 years of progressive, post-baccalaureate related work experience.
• Alternatively, Master’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field and 4 years of related work experience.
• Must have 4 years of advisory/consulting experience in Organizational Change Management, Organizational Design, Design thinking, Operating & delivery modelling, Customer Experience mapping/journey mapping, Digital design, Digital transformation, or Large-scale transformation.
• Must have 4 years designing design thinking based strategic workshop experiences to support transformative client engagements in two or more objectives (understanding questions, presenting options, creating steps, aligning groups).
• Must have 4 years translating complex business transformation issues into clear problem statements and designing processes for organizational resolution.
• Must have 4 years managing the design of innovation workshops/sessions and facilitating their delivery.
• Must have 4 years planning and managing at least two complex and critical business transformation projects across multiple locations.
• Must have 4 years supervising advisory/consulting professionals.
• Requires domestic travel up to 90%.

Responsibilities

• Design and facilitate large-scale workshop experiences focused on clients’ business transformation opportunities.
• Enable organizations to address critical issues using design thinking and systems thinking methodologies.
• Work with global clients to understand and address their largest performance opportunities.
• Lead teams to deliver strategic, design thinking based workshops and ensure outputs map to client outcomes.
• Cultivate long-term client relationships and business development opportunities.

Skills

Design thinking

Facilitation

Stakeholder management

Team leadership

Client engagement

Education

Bachelor's degree in Business/Design/Human Resources/Related field

Master's degree in Business/Design/Related field

Tools

Workshop design tools

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Innovation & Experience Designer, Core Business Services - EY Wavespace™ (Manager) (Multiple Positions) (1729822), Ernst & Young U.S. LLP, San Francisco, CA.

Design and facilitate large-scale workshop experiences focused on our client’s most challenging business transformation opportunities. EY Wavespace™ experiences are rooted in design thinking and systems thinking methodologies and delivered through manual design thinking approaches and leveraging appropriate collaboration technology tools. Enable organizations to identify and address their most critical issues, ranging from strategic direction and alignment, digital disruption and, organizational responses to the pace of change whether technological, political or societal in nature. Work with global clients to understand and address their largest and most complex performance opportunities. Design and deliver strategic, design thinking based workshops to help clients increase alignment and collaboration to shape the future with confidence.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client experiences. Manage stakeholder expectations. Ensure team’s work outputs map to expectations and that the strategic design will meet client’s desired outcomes and expectations. Demonstrate in-depth collaborative facilitation and design thinking capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS

Must have a Bachelor’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field and 5 years of progressive, post-baccalaureate related work experience.

Alternatively, will accept a Master’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field and 4 years of related work experience.

Must have 4 years of experience in providing advisory and/or consulting services in at least 2 of the following:

• Organizational Change Management
• Organizational Design
• Design thinking
• Operating & delivery modelling and implementation
• Customer Experience mapping/journey mapping
• Digital design
• Digital transformation
• Large-scale transformation

Must have 4 years of experience developing design thinking based strategic workshop experiences to support transformative client engagements in a combination of at least two of the following objectives:

• Understanding clients’ biggest questions and broadening their exposure to aligned market trends, case studies, examples, and leading practices.
• Presenting options to clients that will drive significant change in relation to their biggest questions.
• Creating tactical and practical steps for resolution.
• Supporting the alignment of groups through collaborative facilitation and design thinking experiences.

Must have 4 years of experience in translating complex business transformation issues into clear problem statements and designing processes for organizational resolution.

Must have 4 years of experience managing the design of innovation workshops/sessions and facilitating their delivery.

Must have 4 years of experience in planning and managing at least two complex and critical business transformation projects across multiple locations.

Must have 4 years of experience supervising advisory and/or consulting professionals.

Requires domestic travel up to 90% to serve client needs.

Employer will accept any suitable combination of education, training, or experience.

What We Offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $169,000.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here for additional information.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at [e-mail].

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".