Inn Banquet Server - Flex

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 17,000 - 23,000; Part time

Job summary

Biltmore invites you to join our Banquet Server team. The role supports world-class service during events, serving food and beverages and assisting with setup and breakdown of banquet/meeting spaces.

The ideal candidate has at least six months of food and beverage experience, a high school diploma or GED, and a commitment to exceptional guest service in a fast-paced, luxury hospitality environment.

Qualifications

• High school diploma (or GED).

Responsibilities

• Maintain banquet and meeting facilities during events, restocking breaks and clearing tables.
• Set up and/or complete setup of banquet/meeting facilities.
• Complete breakdown and clean-up of banquet facilities at the end of the function.
• Ensure equipment such as china, glass, silver, linen is in good working condition.
• Back halls and pantry cleanliness and organization.
• Maintain meeting rooms cleanliness at all times.
• Maintain and organize inventories and replace stock as delivered.
• Provide general support to the department, leadership, and company as required.

Skills

Team player

Guest service

Organizational skills

Multi-tasking

Adaptability

Judgment

Education

High school diploma or GED

Job description

Job Description Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Schedule will vary based on banquet event needs. Holiday and weekend availability are a requirement of this position. As a Banquet Server, it is your duty to accomplish what is necessary to guarantee that all planners, guests, speakers, and attendees who hold events with us are pleased, eager to return, and confident to recommend us to others. Primary responsibility is to execute events with “world-class service” through the service of food and beverages as well as set up and break-down Banquet/Meeting facilities. You are expected to be a “team player”, anticipate all guest needs, and provide our guests with a fun and friendly experience. All banquet servers will work closely with the Banquet Manager, Banquet Supervisor, Houseman, and the culinary team as well as other kitchen staff. The incumbent will also provide general support and assistance to the department, leadership, and company as required.

Essential Job Duties

• 1. Maintain banquet and meeting facilities during the course of event(s), checking regularly to be sure breaks are re-stocked and tables are cleared.
• 2. Set up and/or complete set up of banquet/meeting facilities.
• 3. Complete breakdown and clean-up of banquet facilities at the conclusion of the function.
• 4. Ensure that all equipment, including china, glass, silver, linen, etc., is in its best possible working condition. This includes but not limited to wiping, polishing and replacing damaged items.

Additional Responsibilities

• 1. Make certain that the back halls and pantry is clean and clear of any equipment and that all storage areas are clean and organized.
• 2. Ensure cleanliness of meeting rooms at all times.
• 3. Maintain and organize all inventories and replace stock when delivered.
• 4. Provide general support and assistance to the department, leadership, and company as required.

Qualifications

• 1. High school diploma (or GED).
• 2. Minimum of six (6) months of related food and beverage experience required. The ideal candidate will have prior experience in banquets in a fine dining, an upscale catering, and/or luxury hotel/resort setting.
• 3. Demonstrated commitment to delivering world class guest service as part of a dynamic team.
• 4. Outstanding organizational skills and the ability to multi-task and prioritize.
• 5. Ability to exercise great judgment and proactively anticipate the needs of guests.
• 6. Knowledge of various room set ups and standard equipment involved preferred.
• 7. Able to work in a fast-paced environment under deadlines.
• 8. Adaptability is a must.
• 9. Applicants must be at least 18 years of age.

Physical Requirements

• 1. Able to lift/push/pull and carry 50 pounds.
• 2. Endure various physical movements throughout the work area.
• 3. Ability to stand/walk for extended periods of time.
• 4. Work indoors and outside in all types of weather with fluctuations in temperature and conditions.
• 5. Remain in stationary position for periods of 30+ minutes throughout the work shift.
• 6. Ability to climb stairs as needed.
• 7. Satisfactorily communicate with guests, management, and co-workers to their understanding.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.