Initial Adjudicator

State of Utah; Salt Lake City (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

State of Utah is seeking UI Claims Adjudicators to assess non-monetary unemployment insurance eligibility. The role requires extensive fact-finding interviews with claimants, employers and others, and precise policy interpretation.

In-office training will be provided in Salt Lake City for the first year, with a possible hybrid arrangement after one year. Strong written and verbal communication is essential.

Qualifications

• Interpret and apply policy.
• Strong customer service skills.
• Ability to use interviewing techniques to gather information.
• Communicate information clearly and concisely in writing and speech.

Responsibilities

• Render legal determinations for non-monetary UI eligibility as prescribed by Utah law.
• Conduct extensive fact-finding interviews with claimants, employers and others.
• Analyze information and prepare determinations of eligibility.
• Serve as a technical expert on the law and respond to questions or complaints.
• Provide information, explain policies and procedures, and facilitate resolutions.
• Meet quality and timeliness standards each month.

Skills

Customer service skills

Interviewing techniques

Policy interpretation

Written and verbal communication

Job description

FT / PT Status – Full-Time Salary – $21.41 Remote Work / In-Office – In-Office / On-Site Recruiter – Breanna Granger | [e-mail] | 801-526-4337 Application Deadline – 9/13/2026

Key Responsibilities

The Unemployment Insurance (UI) Division at the Department of Workforce Services (DWS) is looking for several highly skilled and motivated individuals to fill UI Initial Adjudicator positions throughout the Wasatch Front. This is a fast-paced position where work priorities change throughout the day as new information is received from customers. In office training will be required in the Salt Lake City office for the first year of employment.

After a year of employment, a hybrid schedule may be an option.

A UI Claims Adjudicator Performs The Following Duties

• Rendering legal determinations pertaining to non-monetary eligibility for UI benefits as prescribed by the Utah Employment Security Act.
• Conducting extensive fact-finding interviews over the phone with claimants, employers and other interested parties.
• Analyzing information gathered and preparing administrative determinations of eligibility.
• Serving as a technical expert pertaining to the law.
• Receiving, researching and responding to incoming questions or complaints.
• Providing information, explaining policy and procedures, and/or facilitating a resolution.
• Meeting high quality and timeliness standards each month.

Qualifications

The ideal candidate for this position is someone who:

• Can interpret and apply policy.
• Has great customer service skills.
• Has the ability to utilize interviewing techniques to find, gather and collect information or data.
• Can communicate information clearly and concisely verbally and in writing.

Preference May Be Given For The Following

• Current or previous employment with the Department of Workforce Services.

About The Role

Location

140 E 300 S

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The mission of Workforce Services is to strengthen Utah's communities by supporting the economic stability and quality of our workforce. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work. To learn more about Workforce Services, click here.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].