Infusion Therapy Scheduler - Springfield Cancer Center

Mercy Health; Springfield (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Mercy Health seeks a dedicated individual to coordinate infusion scheduling for cancer center locations. This full-time role requires strong communication skills, critical thinking, and three years of customer service experience in healthcare. The ideal candidate will promote patient-centered care and manage diverse administrative tasks.

Benefits

Comprehensive medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement plan

Paid time off

Educational Assistance

Additional benefits

Qualifications

• Minimum of 3 years in a front desk or customer service role in healthcare.
• Experience scheduling infusions or medical procedures required.
• Ability to multitask with professionalism and accuracy.

Responsibilities

• Coordinate and manage infusion schedules across multiple locations.
• Support patient care coordination alongside licensed Case Management staff.
• Perform front desk duties including patient check-in and appointment management.

Skills

Critical thinking

Attention to detail

Organizational skills

Communication skills

Problem-solving skills

Multitasking

Job description

Thank you for considering a career at Mercy Health!

S cheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

This position is primarily responsible for coordinating infusion scheduling across multiple locations. The ideal candidate will demonstrate strong critical thinking skills and a high level of attention to detail. Prior experience scheduling infusions or medical procedures is desired, along with a minimum of three years of front desk and/or customer service experience in a healthcare setting.

Shift:
Full Time

Key Responsibilities:

• Coordinate and manage infusion schedules for multiple cancer center locations
• Promote high-quality, patient-centered care by serving as a key liaison for patients throughout their care journey
• Provide essential support to licensed Case Management staff in delivering patient care coordination
• Collaborate with providers, physician office teams, insurance plans, and both internal and external partners to ensure patients receive the appropriate services and support
• Perform front desk duties including patient check-in, check-out, appointment management, and general administrative support

Qualifications:

• Minimum of 3 years’ experience in a front desk, patient-facing, or customer service role in a healthcare setting
• Experience scheduling infusions or medical procedures required
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment while maintaining a high level of accuracy and professionalism

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

OP Infusion Therapy - SRCC - Springfield Regional Medical Center

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail] .