Infusion Therapy Scheduler - Springfield Cancer Center

Bon Secours Mercy Health; Springfield (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a coordinator for infusion scheduling. The ideal candidate will enhance patient care by managing schedules and acting as a liaison for patients. Candidates should have experience in scheduling medical procedures and a background in customer service within a healthcare setting.

Benefits

Comprehensive, affordable medical, dental and vision plans

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Minimum of 3 years’ experience in a front desk, patient-facing, or customer service role in a healthcare setting.
• Experience scheduling infusions or medical procedures required.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Coordinate and manage infusion schedules for multiple cancer center locations.
• Serve as a key liaison for patients throughout their care journey.
• Perform front desk duties including patient check-in, appointment management.

Skills

Communication

Organizational

Problem-solving

Attention to detail

Multitasking

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

This position is primarily responsible for coordinating infusion scheduling across multiple locations. The ideal candidate will demonstrate strong critical thinking skills and a high level of attention to detail. Prior experience scheduling infusions or medical procedures is desired, along with a minimum of three years of front desk and/or customer service experience in a healthcare setting.

Shift:
Full Time

Key Responsibilities:

• Coordinate and manage infusion schedules for multiple cancer center locations
• Promote high-quality, patient-centered care by serving as a key liaison for patients throughout their care journey
• Provide essential support to licensed Case Management staff in delivering patient care coordination
• Collaborate with providers, physician office teams, insurance plans, and both internal and external partners to ensure patients receive the appropriate services and support
• Perform front desk duties including patient check-in, check-out, appointment management, and general administrative support

Qualifications:

• Minimum of 3 years’ experience in a front desk, patient-facing, or customer service role in a healthcare setting
• Experience scheduling infusions or medical procedures required
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment while maintaining a high level of accuracy and professionalism

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]