Infrastructure Technician

HCLTech; Newtown Square (Delaware County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

10 days PTO

10 paid holidays

Job summary

HCLTech is seeking a Campus Infrastructure Technician for the Newtown Square, PA campus to support on-site network infrastructure operations. The role focuses on hardware installation, structured cabling, IMACD activities, and troubleshooting of network connectivity issues.

You will work with Regional Operations and Global Operations network teams to ensure physical infrastructure is installed, maintained, and documented to standard. This role offers on-site work with comprehensive benefits.

Qualifications

• Experience with structured cabling, telecommunications infrastructure, or network hardware installation.
• Knowledge of copper and fiber cabling standards and installation practices.
• Basic understanding of networking and connectivity troubleshooting.
• Ability to work in technical infrastructure environments including communication rooms and cable pathways.
• Strong attention to detail and ability to work independently or in a team.

Responsibilities

• Install and connect network hardware including switches, routers, patch panels, and wireless access points.
• Perform rack and stack activities, patching, and structured cabling installations within campus facilities.
• Execute IMACD requests such as device installations, relocations, cabling adjustments, and hardware removals.
• Perform basic troubleshooting of cabling and connectivity issues and escalate complex incidents when necessary.
• Ensure proper labeling, routing, and documentation of cable installations according to operational standards.
• Support maintenance of the campus cable plant infrastructure and perform periodic cable inspections.
• Assist with inventory handling including receiving, organizing, and tracking network consumables and hardware.
• Maintain accurate records in ticketing systems and asset management tools.

Skills

Structured cabling

Copper cabling

Fiber cabling

Networking basics

Documentation

Job description

Location: Newtown Square, PA, U.S.A (On-site)

Role Overview

The Campus Infrastructure Technician supports onsite network infrastructure operations at the Newtown Square, PA campus locations. The role focuses on hardware installation, structured cabling, IMACD activities, and basic troubleshooting of network connectivity issues.

Working closely with the Regional Operations Manager, and network engineering teams from our Global Operations team, the technician ensures that the physical network infrastructure is properly installed, maintained, and documented.

Key Responsibilities

• Install and connect network hardware including switches, routers, patch panels, and wireless access points.
• Perform rack and stack activities, patching, and structured cabling installations within campus facilities.
• Execute IMACD requests such as device installations, relocations, cabling adjustments, and hardware removals.
• Perform basic troubleshooting of cabling and connectivity issues and escalate complex incidents when necessary.
• Ensure proper labeling, routing, and documentation of cable installations according to operational standards.
• Support maintenance of the campus cable plant infrastructure and perform periodic cable inspections.
• Assist with inventory handling including receiving, organizing, and tracking network consumables and hardware.
• Maintain accurate records in ticketing systems and asset management tools.

Skills & Experience

• Experience working with structured cabling, telecommunications infrastructure, or network hardware installation.
• Knowledge of copper and fiber cabling standards and installation practices.
• Basic understanding of networking and connectivity troubleshooting.
• Ability to work in technical infrastructure environments including communication rooms and cable pathways.
• Strong attention to detail and ability to work both independently and as part of a team.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.