Infrastructure Technician

Dougherty County School System; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Job summary

The Dougherty County School System is seeking an Infrastructure Technician to support the district's core technology infrastructure. This role maintains and troubleshoots enterprise phones, time clocks, security cameras, network cabling, and IDF/MDF environments, while documenting work and collaborating with the Infrastructure Manager.

The position emphasizes on-site field support, reliability, security, and effective communication with staff, vendors, and team members to complete projects and

Qualifications

• Degree or certification in IT or related field.
• Experience with enterprise phone systems and deployment.
• Knowledge of network infrastructure including IDF/MDF and cabling.
• Experience with physical time clocks.
• Valid Georgia driver's license and insurability.

Responsibilities

• Install, configure, and maintain the GoTo phone system and handsets.
• Deploy, configure, and support Tyler Technologies physical time clocks.
• Manage the district's security camera system and ensure compliance.

Skills

Phone systems

Network troubleshooting

Documentation

Team collaboration

Time clocks

Security cameras

IDF/MDF closets

Education

Degree or certification in IT

Tools

GoTo phone system

Tyler time clocks

Security camera system tooling

Job description

POSITION

Infrastructure Technician

LOCATION

Albany High Complex

JOB SUMMARY

The Dougherty County School System is seeking a skilled and detail-oriented Infrastructure Technician to support the district's core technology infrastructure. This position is responsible for maintaining and troubleshooting district systems including enterprise phones, physical time clocks, security cameras, network cabling, and IDF/MDF environments. The Infrastructure Technician plays a critical role in ensuring reliable, secure, and efficient operations by providing field support, documenting work, and collaborating with the Infrastructure Manager and IT team to complete projects and resolve issues.

MINIMUM QUALIFICATIONS

• Degree or certification in computer technology, networking, or a related field;
• Experience with enterprise phone systems, including physical phone deployment and software configuration;
• Knowledge of network infrastructure, including IDF/MDF closet management, cabling, and drop repairs;
• Experience with physical time clock systems;
• Valid Georgia driver's license and insurability for district vehicle use;
• Such alternatives to the above qualifications as the Superintendent and Board may find appropriate.

SKILLS AND ABILITIES

• Clear and concise written and verbal communication skills;
• Ability to troubleshoot and resolve network and hardware-related issues;
• Ability to work independently and collaboratively as part of a team;
• Ability to manage multiple tasks independently with minimal supervision;
• Professional and courteous communication with staff, vendors, and team members;
• Clear documentation and accurate technical record-keeping;
• Ability to explain technical concepts in both technical and user-friendly terms;
• Flexibility to learn new skills and adapt to evolving technology needs;
• Strong organizational and prioritization skills.

PERFORMANCE RESPONSIBILITIES

Infrastructure & Systems Support

• Install, configure, and maintain the District's GoTo phone system and physical handsets;
• Deploy, configure, and support Tyler Technologies physical time clocks;
• Manage and maintain the District's security camera system, ensuring compliance with policies, security protocols, and legal requirements.

Network & Cabling

• Perform cabling, drop repairs, ID labeling, and cable management;
• Maintain IDF/MDF closets, ensuring organization, equipment upkeep, and accurate documentation;
• Diagnose and resolve network connectivity issues in collaboration with the IT team.

Field Support & Documentation

• Provide on-site technical support for installations, deployments, and troubleshooting;
• Maintain accurate documentation of infrastructure work, including diagrams, equipment inventory, and service logs;
• Escalate complex issues to the Infrastructure Manager as needed;

Professional Engagement

• Follow district security and data protection standards;
• Support departmental goals through teamwork and effective communication;
• Perform other duties as assigned by the Infrastructure Manager.

REPORTS TO

Infrastructure Manager

SALARY RANGE

Twelve-month position – Competitive salary and excellent benefits package, pay grade 60 in accordance with the DCSS Compensation Guide.

APPLICATION DEADLINE

Applications will be reviewed upon submission. To ensure consideration, please submit all required application materials by September 29, 2025.

The Dougherty County School System does not discriminate on the basis of race, color, religion, age, sex, national or origin, or disability.

The System reserves the right to waive any qualifications or other provisions of this advertisement by statute or regulations.

Benefits

• Competitive salary and excellent benefits package
• The DCSS offers a competitive salary and benefits package

About Us

The Dougherty County School System is a leading catalyst and advocate for public education in Southwest Georgia. It's the largest school district in the second congressional district. The school district has 22 schools (14 elementary, 4 middle, 3 high schools, and 1 alternative middle/high school), 4 learning centers, and the Commodore Conyers College & Career Academy. All schools are accredited by Cognia. The DCSS offers a competitive salary and benefits package.

Dougherty County is recognized for its quail and duck hunting, fishing, the Flint River, and many cypress swamps. The County has a population of approximately 90,000. Our County has two institutions of higher education, Albany State University and Albany Technical College. Notable points of interest include the Albany Museum of Art, the Flint RiverQuarium, the Albany Civil Rights Institute, the Parks at Chehaw, Radium Springs Gardens, and Thronateeska Heritage Center, which includes the Museum of History, Wetherbee Planetarium, and the Science Discovery Center. Dougherty County is a short drive to Atlanta, the Georgia coast, as well as the Florida Gulf Coast beaches.

Important Note

This document provides descriptive information about the above Dougherty County School System position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. The Dougherty County School System reserves the right to make changes to this document as deemed necessary without providing advance written notice.