Infrastructure Systems Administrator II-ONSITE

MedImpact Healthcare Systems, Inc.; Fremont (NE); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Holidays

401(k) with company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. in Nebraska is seeking an Infrastructure Systems Administrator to oversee Windows and Linux servers, backups, SolarWinds, Hyper-V, and Azure.

You will monitor, patch, and keep systems secure while supporting internal clients and maintaining documentation for the team. The role requires a Bachelor’s degree plus four years of experience, familiarity with CMDBs, and strong problem-solving and communication skills.

Qualifications

• Bachelor's degree in a related field and four years of experience or equivalent combination of education and experience.
• Experience with Windows and Linux server operating systems.
• Experience with Exchange and Active Directory.
• Experience with Hyper-V networking and change management.
• Working knowledge of Microsoft Office and Outlook.
• Experience with patch and backup management.
• Experience with Azure infrastructure and TruNAS storage.

Responsibilities

• Researches and recommends automated approaches for system administration tasks.
• Interacts with customers and engineers via phone and e-mail.
• Oversees and owns internal systems including Windows, Linux, Backups, SolarWinds, TruNAS and Hyper-V.
• Administers Remote Desktop Services and Clustering.
• Manages Azure infrastructure including backups and restoration.
• Documents issues and resolutions for knowledge bases.
• Provides metrics and reports from ticketing systems.

Skills

Customer service

Interpersonal communication

Team collaboration

Troubleshooting

Documentation

Time management

Prioritization

Adaptability

Problem solving

Education

Bachelor’s degree in a related field

Tools

Windows Server

Linux

Exchange/Active Directory

Hyper-V

CMDBs

Microsoft Office & Outlook

Patch management

Backup management

Azure

TruNAS Storage

Job description

Exemption Status: United States of America (Non-Exempt)

Salary: $40.11 - $55.15 - $70.19

Pay scale information note: Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. Full review of comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Job Description

Summary: The Infrastructure Systems Administrator position is responsible for infrastructure support and oversees overall operations of the systems and services. The Systems Administrators work under general supervision from the Manager, Information Technology.

Essential Duties and Responsibilities

• Researches and recommends innovative, and where possible, automated approaches for system administration tasks.
• Interacts with customers and engineers via phone and e‑mail.
• Oversees and owns internal systems including Windows, Linux, Backups, SolarWinds, TruNAS and Hyper‑V.
• Administers Remote Desktop Services and Clustering.
• Manages Azure infrastructure including backups and restoration.
• Documents common issues and resolutions, creating knowledge databases for the departmental reference.
• Manages change request tasks.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes; reviews system and application logs.
• Oversees implementation, installation, configuration of new Microsoft Windows server operating systems.
• Monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.
• Oversees the application of OS patches and upgrades on a regular basis and upgrades administrative tools and utilities. Coordinates with internal staff for baselines and maintenance windows.
• Provides metrics and reports from ticketing systems; keeps management up-to-date on issues; makes recommendations to streamline processes.
• Oversees SolarWinds monitoring, alerts, and reporting.

Client Responsibilities

This internal client‑facing position requires excellent customer service skills and interpersonal communication skills (listening, verbal and written). Must manage difficult or emotional client situations, respond promptly to client needs, solicit client feedback to improve service, respond to requests for service and assistance from clients, and meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Bachelor’s degree in a related field along with four years’ experience or equivalent combination of education and experience.

Computer Skills

• Experience with server operating systems including Windows and Linux.
• Experience with Exchange and Active Directory.
• Experience with Hyper‑V networking.
• Experience with change management process and CMDBs.
• Working knowledge of Microsoft Office and Outlook.
• Experience with patch management.
• Experience with backup management.
• Experience with Azure infrastructure.
• Experience with TruNAS Storage.

Certificates, Licenses, Registrations

Microsoft/Linux Systems Administration certifications would be considered a bonus.

Other Skills and Abilities

• Good network diagnostics skills; experience analyzing system and network performance monitoring and data.
• Experience diagnosing network and service issues and following through to resolution.
• Ability to assess issues, prioritize, respond and elevate appropriately.
• Ability to multi‑task, good time management and ability to prioritize workload.
• Good interpersonal skills and willingness to work as a team player along with good verbal and written communication skills.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

Employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. Occasional standing; walking; reaching with hands and arms and stooping, kneeling, crouching, or crawling. Employee may occasionally lift and/or move up to 35 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Noise level is usually moderate.

Work Location

This position is based on‑site for purposes of providing adequate support to internal clients; being available for face‑to‑face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Remote work is an option in certain situations.

Working Hours

This is a non‑exempt level position requiring flexibility to work beyond traditional hours and be able to work nights, weekends, on‑call or on holidays as required. Work shifts are typically normal core business hours of Monday through Friday from 8:00 am to 5:00 pm, except when maintenance is performed during non‑peak after hours.

Travel

This position may require local travel.

The Perks

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401(k) with company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Equal Opportunity Employer

MedImpact is an Equal Opportunity Employer, including male/female/disabilities/veterans.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.