Infrastructure Support Specialist

Estuate, Inc.; Reston (VA); On-site; USD 60,000 - 82,000; Full time

Job summary

Estuate, Inc. in Reston, VA is seeking an Infrastructure Support Specialist to maintain local IS&T infrastructure and services, including hardware, software, OS, and collaboration tools.

The role supports end users and executives, with responsibilities across incident management and project participation. The candidate will work on moves, adds, changes, and participate in special projects, including short-term travel to job sites.

Qualifications

• Bachelor's degree or 7 years related IT experience.
• 3+ years of end-user IT support including hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of incident and request management experience (ServiceNow).
• 3+ years of experience supporting executives and VIPs.

Responsibilities

• Servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
• Follow established technology standards, policies, and support processes.
• Provide end-user support for collaboration technologies including video conferencing and smart displays.
• Support LAN and Wireless networks; assist with AD, DHCP, DNS, print and file services.
• Manage and maintain local assets and configuration items in ServiceNow.
• Perform moves, adds and changes; participate in special projects; travel as needed.

Skills

End-user IT support

Incident & request management

Executive & VIP support

Training & problem resolution

Education

Bachelor's degree in Computer Science or related field

7 years IT experience in lieu of degree

Tools

ServiceNow

Video conferencing systems

Active Directory

Job description

Title: Infrastructure Support Specialist

Duration: 12 Months

Location: Reston, VA

The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Job Responsibilities

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams,
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support
• Provides proactive and timely support to executives and VIPs

Basic Qualifications

• Bachelor s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of experience with incident and request management system like ServiceNow.
• 3+ years of experience supporting executives and VIPs.

Additional Information

• Experience leadership, project management, leading small teams would be preferred.
• Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
• Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
• Work within a local team environment, as well as the extended Corporate IS&T staff
• Understanding of basic networking technologies and principles.
• Must have the ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install and support off-site meetings and conferences, as needed.
• Ability to lift 50 lbs.
• A+ certification preferred