Infrastructure Support Analyst

M&T Bank Corporation; New York (NY); Hybrid; USD 62,000 - 104,000; Full time

Benefits offered by this job

401(k) match

Health benefits

PTO 25 days

Paid holidays

Volunteer hours

Job summary

M&T Bank Corporation in Getzville, NY is seeking an Infrastructure Support Analyst to be the first responder for desk-side support. You will troubleshoot MacBook and iOS devices, resolve incidents, and handle service requests with attention to detail.

Join a collaborative End User Computing team that values proactive problem solving, standardized procedures, and risk-aware practices. This hybrid, full-time role includes health and retirement benefits and the chance to grow your technical

Qualifications

• Minimum of 4 years' higher education and/or work experience.
• Experience digesting technical information and communicating technical problems effectively.
• Experience supporting MacBook and IOS devices.
• Excellent written and verbal communication skills.

Responsibilities

• Be the first responder to help desk escalations.
• Resolve technical incidents and respond to service requests.
• Troubleshoot MacBook and IOS device issues.
• Follow Standard Operating Procedures to perform system maintenance and updates.
• Research and report complex issues to senior staff.
• Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.
• Identify opportunities to enhance existing procedures, making our processes more efficient.
• Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.
• Handle various related duties as assigned, adapting to new challenges and learning opportunities.

Skills

MacBook & iOS support

Technical problem solving

Communication skills

Detail oriented

Education

Bachelor's degree in technology or related field

Certifications or training in related technologies (a plus)

Job description

Infrastructure Support Analyst page is loaded## Infrastructure Support Analystremote type: Hybrid Positionlocations: Getzville, NYtime type: Full timeposted on: Posted Yesterdayjob requisition id: R90660# M&T's End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.# Location:# 475 Crosspoint Parkway, Getzville, NY## If you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success. Your adventure starts here!# Responsibilities:# Workplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.# Master of Multitasking: Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.# Tech Troubleshooter: Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.# Maintenance Maestro: Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.# Team Player: Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.# Innovation Advocate: Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.# Risk-Aware Professional: Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.# Internal Control Guardian: Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.# Adaptable Problem Solver: Handle various related duties as assigned, adapting to new challenges and learning opportunities.# Education and Experience Required:* # Minimum of 4 years' higher education and/or work experience.* # Prior experience in digesting technical information and communicating technical problems effectively.* # Experience supporting MacBook and IOS devices* # Detail-oriented, with excellent written and verbal communication skills## Education and Experience Preferred:* # A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.* # Certifications or special training in related technologies are a big plus.## We support our team members with generous benefits.* # Competitive compensation* # Health, welfare, and retirement benefits* # 401(k) match at 5%* # Work-life balance and flexible work arrangements* # Banking Officers start with 25 days PTO plus 12 paid holidays* # 40 hours paid volunteer hours per year* # Much more. For details, see:M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people's lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.