Infrastructure Specialist 2

Ohio Department of Public Safety; Highland Hills (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Education and Development

Job summary

Ohio Department of Youth Services is seeking an experienced Infrastructure Specialist 2 to support Juvenile Correctional Facilities, Central Office, and regional offices in Ohio. The role ensures stable, secure, and efficient operations across multiple technology domains with travel to sites as required.

Responsibilities include installation, configuration, maintenance, troubleshooting, and documentation, plus system security and access controls.

Qualifications

• Information Technology skills and background required.
• Experience with multiple technology domains including hardware and software.
• Candidates should have strong analytical and diagnostic abilities.

Responsibilities

• Install, configure, maintain, upgrade, and administer hardware and software across multiple technology domains.
• Diagnose, analyze, and resolve technical issues for end users with timely resolution.
• Interface with platforms from hardware and software perspectives and maintain documentation.
• Provide security and access management, patching, and vulnerability mitigation guidance.

Skills

Information Technology

Analyzation

Critical Thinking

Flexibility

Problem Solving

Education

Associate core program in computer science or information systems

Undergraduate core program in computer science or information systems

Equivalent minimum class qualifications

Tools

Endpoint Customer Support

Job description

Job Description - Infrastructure Specialist 2 (2600076W)

Infrastructure Specialist 2 (2600076W)

Organization

Youth Services - Central Office

Agency Contact Name and Information : [e-mail]

Work Location

Cuyahoga Juvenile Correctional 4321 Green Road Highland Hills 44128-4898

Primary Location

United States of America-OHIO-Cuyahoga County-Highland Hills

Compensation : $38.01 - $55.80 per hour

Schedule

Full-time

Work Hours : M-F

Union : OCSEA

Primary Job Skill

Information Technology

Technical Skills : Information Technology

Professional Skills : Analyzation, Critical Thinking, Flexibility, Problem Solving

Primary Technology : Endpoint Customer Support

We are transforming and saving lives at DYS! A safer Ohio: one youth, one family and one community at a time. About Us…

The Ohio Department of Youth Services strives to save and transform the lives of youth throughout the state of Ohio. Our employees work together to support youth and empower families and communities. In addition to our three juvenile corrections facilities, we support more than 600 community programs reaching more than 90,000 youth across the state.

• Demonstrate staff are our greatest resource
• Treat everyone with respect
• Cultivate a trauma responsive environment for staff and youth to thrive
• Provide the best support and services for youth and families
• Advance our culture of inclusion through understanding and appreciating staff and youth differences
• Commit to and encourage collaboration and continuous improvement to produce better outcomes for those we serve
• Celebrate collective successes and support one another through opportunities to improve

Job Description

Work Location:
Cuyahoga Hills Juvenile Correctional Facility, 4321 Green Rd., Highland Hills, Ohio 44128.
Travel to other DYS sites is required.

The Opportunity:
We are seeking an experienced Infrastructure Specialist 2 to join our Division of Information Technology Services. This role provides high-quality technical support to our Juvenile Correctional Facilities, Regional Parole Offices, and Central Office, ensuring stable, secure, and efficient operations.

Core Responsibilities:

Technical Support and Troubleshooting

• Install, configure, maintain, upgrade, and administer hardware and software across multiple technology domains
• Diagnose, analyze, and resolve technical issues for end users, ensuring timely and effective resolution
• Interface with other platforms from hardware and software perspectives
• Create, organize, and maintain technical documentation, ensuring thorough and accurate records

Security and Access Management

• Review and monitor enterprise security systems, responding promptly to alarms and alerts in alignment with agency policies and procedures
• Maintain, update, and manage user access controls and security tools, including patch management and assisting with third-party patching
• Provide system owners and IT staff with effective vulnerability mitigation strategies, metrics, and corrective recommendations to reduce technical and business risk

Travel required; must maintain valid driver's license and remain eligible for state's liability program coverage.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of associate core program in computer science or information systems; and 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of undergraduate core program in computer science or information systems; and 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Travel required; must maintain valid driver's license and remain eligible for state's liability program coverage.

BACKGROUND CHECK NOTICE: The final candidate selected for this position will be required to undergo a criminal background check that includes results from BCI and FBI. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

PRE-SERVICE TRAINING: All new candidates hired to the Department of Youth Services are required to attend 3 weeks of mandatory, paid training at the Correctional Training Academy in Orient, Ohio. Training Academy hours are Monday through Thursday, 7:00 am to 5:00 pm. Travel, lodging, and meals are provided.

DYS is a “qualifying employer” for purposes of the federal Public Service Loan Forgiveness [PSLF] program.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.