Infrastructure Solutions Architect

Cloud Hybrid Technologies, LLC; Chesterfield (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services firm in Chesterfield, Missouri is looking for an Infrastructure Solutions Architect 2. This role requires strong IT support experience, exceptional customer service, and the ability to manage cybersecurity controls. Key responsibilities include systems administration, troubleshooting, and ensuring system integrity. The ideal candidate will possess multi-tasking capabilities and experience in effective communication with users at all experience levels. This position offers a collaborative environment focused on continuous improvement and innovation in technology.

Qualifications

• Requires experience, creativity, and multi-tasking abilities for effective operations.
• Must be capable of supporting Tier 1 & 2 requests and work with varying levels of technical expertise.
• Expectations include maintaining detailed documentation and handling cybersecurity controls.

Responsibilities

• Manage systems administration engineering and support, ensuring continual innovation.
• Perform daily system monitoring and verify hardware and system availability.
• Conduct regular security monitoring and daily backup operations.
• Create and manage user accounts and troubleshoot IT issues.

Skills

Experience with IT support

Multi-tasking

Exceptional customer service

Effective communication

Systems administration

Security monitoring

Troubleshooting

Job description

Job Summary

• Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
• Responds to Tier 1 & 2 support requests.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.
• The Infrastructure Solutions Architect 2 is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines.

Responsibilities

• Include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary.
• Create, change, and delete user accounts per request. Provide Tier III/other support per request from various stakeholders. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.

Cloud Hybrid is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Hybrid will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Hybrid require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.