Infrastructure Service Specialist

Carrier; West Palm Beach (FL); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Pension/Retirement

Paid time off

Disability benefits

Life Insurance

Tuition assistance

Job summary

Carrier Global Corporation in Florida is seeking an experienced leader to manage Unified Communications, Telephony and Mobility services. You will own vendor and financial management, oversee ServiceNow governance, and drive AI enablement within collaboration platforms while working with executives and operations teams.

The role emphasizes incident and change management, KPI reporting, and ensuring high service quality with cross-functional collaboration and leadership.

Qualifications

• Bachelor’s degree required.
• 7+ years of professional experience in telecommunications or enterprise infrastructure services.
• Advanced knowledge of VoIP, PSTN, Zoom Phone, and UC platform administration.

Responsibilities

• Manage and enhance global voice and PSTN services.
• Own and support Zoom Phone and related telecommunications platforms.
• Oversee mobility operations and complete device lifecycle management.
• Maintain ServiceNow governance for Telecommunications and Unified Communications services.
• Review invoices and drive cost optimization initiatives.
• Partner with executives and operations teams to align tech solutions with business needs.

Skills

Vendor management

Service management

ITIL processes

Executive communication

Education

Bachelor's degree

Tools

ServiceNow

Zoom Phone

VoIP/Telecom platforms

Carrier networks (AT&T/Verizon/T-Mobile)

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

The role encompasses operational ownership as well as vendor management, service management, stakeholder engagement, and technology transformation initiatives.

Key Responsibilities

Unified Communications & Telephony

• Manage and enhance global voice and PSTN services
• Own and support Zoom Phone and related telecommunications platforms.
• Perform number management and porting activities
• Manage call queues, IVR systems, SMS services, and call routing
• Support new site deployments, acquisitions, divestitures, and organizational changes

Contact Center & Collaboration Services

• Support and administer Contact Center platforms
• Manage and enhance collaboration technologies
• Deliver KPI reporting and service quality improvements
• Drive AI enablement and innovation within communication platforms

Mobility Services

• Own mobility operations for: AT&T Verizon T-Mobile Tangoe
• Manage the complete mobile device lifecycle
• Oversee joiner, mover, and leaver processes
• Coordinate provisioning, upgrades, replacements, and device recycling activities
• Own ServiceNow mobility workflows and processes
• Manage mobility-related financial controls and invoice approvals

Service Management

• Maintain ServiceNow governance for Telecommunications and Unified Communications services.
• Ensure effective management of: Incidents Requests Problems Changes
• Drive SLA adherence and continuous service quality improvements.

Vendor & Financial Management

• Manage relationships with strategic service providers including: AT&T Verizon T-Mobile Zoom ChoiceTel
• Oversee contract and license management
• Drive cost optimization initiatives
• Review and approve telecommunications-related invoices and expenditures

Business Relationship Management

• Partner with: General Managers Operations Managers Business Unit Leadership Teams
• Understand business requirements and provide technology solutions
• Lead customer escalations and service issue resolution
• Ensure high levels of customer satisfaction for communication services

VoIP and telephony solutions

• Contact Center platforms
• Unified Communications services
• Mobility services
• Collaboration technologies

Minimum Requirements

• Bachelor’s degree
• 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services

Preferred Qualifications

• Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration
• Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe)
• Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow
• Proven capability in financial controls, vendor contract oversight, and telecom invoice processing
• In-depth understanding of carrier organization structures, workflows, and enhancement programs
• Hands-on experience driving AI tool integration or workflow automation within collaboration platforms
• Demonstrated ability to communicate effectively with executive leadership and operational stakeholders

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 25 September 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.