Infrastructure Service Specialist

Carrier; Tallahassee (FL); On-site; USD 79,000 - 158,000; Full time

Job summary

Carrier Global Corporation seeks an experienced Telecommunications & Unified Communications leader to own end-to-end operations across voice, contact center, mobility and service management. You will align stakeholders, optimize carrier relationships, and drive AI-enabled improvements in collaboration platforms.

The role emphasizes governance, cost control, and contract oversight within a global telecommunications environment, requiring strong vendor management and ITIL experience.

Qualifications

• Strong communication and collaboration with executives and operations teams.
• Experience coordinating multiple vendors and technologies in enterprise environments.
• Familiarity with ITIL processes and service management platforms.

Responsibilities

• Unified Communications & Telephony: manage global voice, PSTN, Zoom Phone, number management, call queues, IVR, SMS, routing.
• Contact Center & Collaboration: administer CC platforms, improve service quality, enable AI workflows.
• Mobility Services: oversee mobile lifecycle, joiner/mover/leaver processes, provisioning, device lifecycle, financial controls.

Skills

Communication skills

Stakeholder management

Vendor management

Education

Bachelor’s degree

Tools

ServiceNow

Zoom Phone

AT&T systems

Verizon

Job description

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

For more information, visit corporate.carrier.com.

The role encompasses operational ownership as well as vendor management, service management, stakeholder engagement, and technology transformation initiatives.

Key Responsibilities

• Unified Communications & TelephonyManage and enhance global voice and PSTN servicesOwn and support Zoom Phone and related telecommunications platforms.Perform number management and porting activitiesManage call queues, IVR systems, SMS services, and call routingSupport new site deployments, acquisitions, divestitures, and organizational changes
• Contact Center & Collaboration ServicesSupport and administer Contact Center platformsManage and enhance collaboration technologiesDeliver KPI reporting and service quality improvementsDrive AI enablement and innovation within communication platforms
• Mobility ServicesOwn mobility operations for: AT&T Verizon T-Mobile TangoeManage the complete mobile device lifecycleOversee joiner, mover, and leaver processesCoordinate provisioning, upgrades, replacements, and device recycling activitiesOwn ServiceNow mobility workflows and processesManage mobility-related financial controls and invoice approvals
• Service ManagementMaintain ServiceNow governance for Telecommunications and Unified Communications services.Ensure effective management of: Incidents Requests Problems ChangesDrive SLA adherence and continuous service quality improvements.
• Vendor & Financial ManagementManage relationships with strategic service providers including: AT&T Verizon T-Mobile Zoom ChoiceTelOversee contract and license managementDrive cost optimization initiativesReview and approve telecommunications-related invoices and expenditures
• Business Relationship ManagementPartner with: General Managers Operations Managers Business Unit Leadership TeamsUnderstand business requirements and provide technology solutionsLead customer escalations and service issue resolutionEnsure high levels of customer satisfaction for communication servicesVoIP and telephony solutionsContact Center platformsUnified Communications servicesMobility servicesCollaboration technologies

Minimum Requirements

Bachelor’s degree7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services

Preferred Qualifications

Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administrationDirect operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe)Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNowProven capability in financial controls, vendor contract oversight, and telecom invoice processingIn-depth understanding of carrier organization structures, workflows, and enhancement programsHands-on experience driving AI tool integration or workflow automation within collaboration platformsDemonstrated ability to communicate effectively with executive leadership and operational stakeholders

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts:
• Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at

We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 25 September 2026

Job Applicant's Privacy Notice

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