Infrastructure Service Delivery Manager

Infosys; Minneapolis (MN); On-site; USD 114,000 - 149,000; Full time

Job summary

A global leader in digital services, Infosys is seeking an Infrastructure Service Delivery Manager in Minneapolis, MN. This role requires extensive IT knowledge and experience, focusing on service delivery, stakeholder management, and leading teams. The position offers competitive pay and a range of benefits, and requires the candidate to work closely with executive clients and manage large projects.

Benefits

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimbursement Accounts

401(k) plan with contributions

Paid Time Off

Qualifications

• At least 11 years of experience in Information Technology.
• Deep Understanding of Infrastructure Technology and Architecture.
• Ability to interact with CXOs and lead large teams.

Responsibilities

• Responsible for ensuring delivery of IT Infra support services and SLA management.
• Act as a strategic technology advisor to C-level stakeholders.
• Drive continuous service improvements.

Skills

Strategic Thinking

Leadership

Cybersecurity

Analytical skills

Education

Bachelor’s degree or foreign equivalent

Job description

Job Description

Infosys is seeking to hire an Infrastructure Service Delivery Manager. The candidate should have strong knowledge of IT infrastructure services in Compute, Network, Storage & Backup, Workplace services and Cloud Operations. In this role, the personnel shall be responsible for ensuring delivery of IT Infra support services, SLA management, stakeholder management, IT Project management, drive Transformation and continuous service improvements. The candidate will work closely with C-level stake holders as a strategic technology advisor.

Required Qualifications:
• Candidate must be located within commuting distance of Minneapolis, MN or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience in Information Technology.
• Deep Understanding of Infrastructure Technology and Architecture (Both Cloud and On-premise)
• Strategic Thinking and Vision – Need to have an innovative mindset. Should be well versed with Observability, Extreme automation,
• Leadership and Team Management – Ability to interact with CXOs of the client with great confidence, act as a Consultant to the CXOs, experience of having led large global teams (100+ team size), excellent communication and interpersonal skills
• Knowledge of Cybersecurity and Risk Management Expertise – Experience of implementing mature DR/ BCP strategies, Data resilience, Data protection, Cybersecurity best practices.
• Candidate should be available to work off office hours if needed.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

USA

State / Region / Province

Minnesota

Work Location

Minneapolis, MN

Interest Group

Infosys Limited

Domain

Other Domain

Skillset

Technology|Cloud Platform|Cloud Platform - ALL

Company

ITL USA

Role Designation

2016APCNUS Principal Consultant

Salary Max

148847

Salary Min

114498