Infrastructure Senior Tech Analyst - Assistant Vice President

Citi; Irving (TX); On-site; USD 96,000 - 145,000; Full time

Job summary

Citi’s Enterprise Command Centre in Irving, TX is seeking a Senior Infrastructure Analyst to support its large mainframe environment. You will work on advanced support, service ownership, and drive improvements across global operations.

The role emphasizes problem management, RCA, automation of repetitive tasks, and collaboration with regional and global teams. A bachelor’s degree is required and 5-8 years of infra delivery experience are expected.

Qualifications

• 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Ability and willingness to operate within tightly controlled operational procedures.
• 3+ years’ experience across IBM Z platform architecture.
• Ability to communicate technical concepts to non-technical audience.
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
• Experience in a Financial Services or large complex and/or global environment preferred.
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Responsibilities

• Provide support to mainframe service and resolve day-to-day operational challenges.
• Drive continual improvement and problem management activities.
• Engage with multiple functions to ensure performance of processes in a large IT environment.
• Develop skills in communication through collaboration with global teams.
• Act as SME to stakeholders and drive risk-aware decisions.

Skills

Infrastructure delivery

IBM Z expertise

Communication skills

Team collaboration

Education

Bachelor’s/University degree or equivalent experience

Tools

IBM Z platform

Job description

Citi’s enterprise production support, like our customers, spans the globe. Our dedication to them is to deliver the highest quality of service while sustaining the largest mainframe infrastructure in the world.

This is the reason why we require specialists who are willing to keep the big picture in mind, and our goals in focus. Are you passionate about technology? Will you bring into our organization new experience and fresh ideas? Are you committed to excelling yourself? If so, it sounds like you are the candidate we wish to hire.

At the Citi Technology Infrastructure (CTI) Enterprise Command Centre we operate multiple services and technologies. We are currently seeking talented technicians to be a part of our Mainframe Team. You will play a key role in providing support for our infrastructure operations. You will also be part of the implementation of leading-edge solutions for Citi’s Mainframe environment. Our team provides support from a state-of-the-art support center.

The Infrastructure Senior Technology Analyst is a Senior level role.

Responsibilities:

• In this role you will be part of advanced support team, providing support to mainframe service, execution of high visibility activities and resolution of day-to-day operational challenges.
• You will be involved in advanced infrastructure problem management driving improvement project related to enhance service, toiling reduction as well as finding opportunities to integrate new set of skills into our operational structure.
• We will work together with the multiple functions and assignments to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
• You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.
• Sharing your technology related knowledge with team members as well as taking responsibility to introduce new generation of Z infrastructure analysts.
• Create complex project plans, perform impact analysis solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks.
• Review requirement documents and update processes and procedures as necessary.
• Provide technical/strategic direction and act as advisor/coach to lower level analysts.
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Ability and willingness to operate within tightly controlled operational procedures.
• 3+ years’ experience across IBM Z platform architecture.
• Ability to communicate technical concepts to non-technical audience.
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
• Experience in a Financial Services or large complex and/or global environment preferred.
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Infrastructure

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills: Please see the requirements listed above.

Anticipated Posting Close Date:

Oct 13, 2026

Automated Processing and AI:

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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