Infrastructure Program Manager - Transitions & Delivery

Accenture PLC; Louisville (KY); On-site; USD 36,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture PLC is seeking an Infrastructure Services Manager to lead technology delivery across client engagements and locations. The role requires strong PM, stakeholder engagement, governance, financial management, and service delivery capabilities to drive transitions and coordinate cross-functional teams.

You will manage operational risks, ensure compliance, and foster continuous service improvements, working with infrastructure, networks, security, and application support teams to enable

Qualifications

• 5+ years in Infrastructure Services, Technology Operations, Service Delivery or IT Project Management.
• 2+ years managing stakeholder relationships.
• Strong PM, governance, and financial management skills.

Responsibilities

• Serve as the primary point of contact for infrastructure and technology support across assigned accounts and locations.
• Manage service delivery performance, escalations, incident resolution, and operational governance.
• Ensure compliance with technology, security, business continuity, and operational standards.
• Drive continuous service improvements and operational efficiencies.
• Lead technology workstreams during new deal transitions, account ramp-ups, expansions, and ramp-downs.
• Gather and validate client technology requirements.
• Create and manage detailed project plans, trackers, timelines, risks, and dependencies.

Skills

Infrastructure Services

IT Project Management

Stakeholder management

ITIL familiarity

Education

Bachelor's Degree

Tools

Jira

Confluence

Job description

Accenture PLC is seeking an Infrastructure Services Manager to lead technology delivery across client engagements and locations. The role requires strong PM, stakeholder engagement, governance, financial management, and service delivery capabilities to drive transitions and coordinate cross-functional teams.

You will manage operational risks, ensure compliance, and foster continuous service improvements, working with infrastructure, networks, security, and application support teams to enable