Infrastructure Operations Team Lead

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking an Infrastructure Operations Team Lead to provide technology and operational support within its healthcare operations. This role requires extensive experience in IT infrastructure management and leadership, as well as strong communication and organizational skills to collaborate with diverse teams. Candidates should possess a Bachelor's degree in a related field and experience managing complex IT projects.

Qualifications

• 2 years of leadership experience in an engineer role within a large enterprise network.
• Experience in advanced enterprise backup technologies and EMC SAN environments.
• Understanding of ITIL services framework preferred.

Responsibilities

• Installs, configures, maintains, and secures the infrastructure environment.
• Identifies network problems and escalates as necessary.
• Mentors lower-level team members and manages projects effectively.

Skills

Organizational skills

Communication skills

Problem-solving skills

Project management skills

Education

Bachelor's degree in Management Information Systems

Job description

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Provides application, implementation, technology consultation, and infrastructure operational support to Children's Healthcare of Atlanta user community. Handles design, implementation, ongoing maintenance, and sustainability for assigned system.

Experience

• 2 years of experience in leadership as an engineer in a large, enterprise network
• Experience managing multiple, concurrent projects and support initiatives in a dynamic environment subject to impromptu changes in schedules and priorities
• Experience in advanced enterprise backup technologies
• Experience in EMC SAN environments
• Experience in managing a high availability/disaster recovery infrastructure
• Experience in managing a large Active Directory and Microsoft Exchange environment
• Experience in a highly virtualized and converged compute environments
  
  

Preferred Qualifications

• Bachelor's degree
• Experience in an ITIL services framework
• Experience in EMC Data Protection Suite
• Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), or Cisco Certified Network Associate (CCNA)
  
  

Education

• Bachelor’s degree in Management Information Systems, Information Systems, related field, or equivalent technical training and experience
  
  

Certification Summary

• No professional certifications required
  
  

Knowledge, Skills, And Abilities

• Well-developed organizational, written communication, and analytical skills
• Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care systems users
• Proven organizational, problem-solving, analytical, prioritization, project management, customer service, support, and time management skills
• Strong written and verbal communication skills
• Proven ability to develop and maintain good working relationships and interact positively and productively with teams across organizational and departmental lines
• Fundamental understanding of technical environments to create and document processes and procedures
• Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution
• Available 24/7 for issues and problem escalations
  
  

Job Responsibilities

• Installs, configures, maintains, supports, and secures the server compute and shared storage environment.
• Identifies network problems, isolates root causes, and initiates corrective action.
• Determines priority of action and additional resources required based on severity of service interruption.
• Ensures network compute and storage systems are compliant with internal and regulatory policies.
• Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services.
• Participates in collaboration in a team environment, interacting with VoIP Engineers, Citrix Administrators, Linux/Unix Engineers, and Database Administrators regarding ongoing network activities and projects.
• Ascertains compliance with security, safety, and environmental guidelines.
• Generates reports on network performance, troubleshooting results, and routine maintenance of network elements.
• Assigns and monitors resources participating in internal and external projects.
• Participates in advanced network project tasks with internal and external clients.
• Provides mentorship to entry/lower-level team members.
• Manages projects and teams effectively.
• Acts as subject matter expert in infrastructure operations technologies, e.g., Microsoft Active Directory/Exchange, email archiving, backups, storage, compute, convergence, disaster recovery, interconnects, DNS/DHCP/IPAM, DCLM, data center management, virtualization, patching, virus protection, certificate management.
• Defines and implements server management applications and proactively monitors.
• Functions as technical support project liaison, ensuring effective transition from project pre-implementation to go-live to day-to-day support.
• Reviews support processes, policies, and procedures to ensure proper technical support communication, documentation, and training.
• Provides ad hoc third-tier support escalation for other on-call support staff.
• Coordinates programming, project, and capital requests with appropriate Information Systems & Technology teams.
• Ensures Epic policies and procedures are adhered to and all changes are controlled.
• Takes lead role in working with management to research and propose application support strategies/goals and proactively supports efforts that ensure delivery of solutions that appropriately balance safe patient care, appropriate access, compliance requirements, and reasonable information security.
• Plans, directs, and manages daily information technology operations across multiple non-production and production infrastructure technologies/systems and gatekeeping through the change management process.
• Participates in after-hours support as part of on-call rotation.
• Participates in P1 leadership escalation management when requested.
• Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
• Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.
  
  

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Architecture & Design

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Hospitals and Health Care

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