Infrastructure & Operations Manager

Macquarie Technology Group; Non (OK); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An innovative and dynamic company is seeking an Infrastructure & Operations Manager to lead their technical infrastructure and security team. This role offers the chance to drive innovation, enhance service delivery, and cultivate a world-class operations practice. With a focus on collaboration and team connection, you'll ensure the reliability and security of digital platforms while mentoring a talented team. Join a forward-thinking organization that values career development and offers a hybrid work arrangement, allowing you to balance in-office and remote work effectively.

Benefits

Learning and Development Opportunities

Defined Career Pathways

Collaborative Culture

Flexible Working Arrangements

Impactful Team Environment

Qualifications

• 10+ years in infrastructure operations with a focus on leadership.
• Strong technical capability in Microsoft and network/security systems.

Responsibilities

• Cultivating a world-class infrastructure and operations practice.
• Driving innovation through automation and managing vendor relationships.

Skills

Infrastructure Operations

Team Leadership

Microsoft Ecosystem

Azure Cloud

Customer Service

Budget Management

Vendor Negotiation

Process Automation

Communication Skills

Job description

About us

We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award and we are #1 Great Place to Work Certified for 2024!

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

The Opportunity

Are you a tech-savvy leader ready to drive innovation? At Macquarie Technology Group, we’re looking for an Infrastructure & Operations Manager to oversee our technical infrastructure and security team.

You’ll ensure our digital platforms are reliable and secure while setting strategic direction for our internal IT systems. You will also be orchestrating our service providers.

The focus of this role is to ensure that we deliver an exceptional level of service to our internal staff to ensure that they can be enabled to deliver exceptional services to our customers.

This is an opportunity for a natural people leader who is passionate about technology. In this key role, you will drive innovation in our technical solutions and uncover new opportunities to automate processes and boost efficiency. You will also have the ability to be hands-on when required for technical escalations.

Why Us?

• We'reGreat Place to Work Certified in 2024.
• We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
• We're Australia's#2 Great Place to Work.
• We have thehighest Net Promoter Score on the ASX,theWorld's best customer experience&crowned in 2020 at the World Communications Awards.
• You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

What you'll be doing

• Cultivating and developing a world-class infrastructure and operations practice.
• Lead and mentor a dynamic team.
• Oversee system operations.
• Setting the infrastructure strategy.
• Manage budgets and vendor relationships.
• Working with other departments to understand strategic needs and business priorities.
• Drive innovation through automation in new and existing systems.
• Ability to be ‘hand’s on when required for technical escalations and management of major incidents.

Required experience & skills

• 10+ years of experience in infrastructure operations
• 7+ years leading IT infrastructure and operations teams
• Experience with Microsoft ecosystem and Azure cloud
• Strong technical capability and knowledge across both the Microsoft and general network/security ecosystem
• Proven track record in exceptional customer service
• Innovation-driven, demonstrated record of automating processes and improving efficiency
• Strong budget management and vendor negotiation skills
• Exceptional communication and people skills
• Ability to deliver impactful projects

If this excites you,apply now, we'd love to hear from you!