Infrastructure Operations Center Systems Administrator

Oak Ridge National Laboratory; Oak Ridge (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Oak Ridge National Laboratory is seeking an Infrastructure Operations Center Systems Administrator to join the Enterprise Operations Team. The role supports 24/7 monitoring of critical systems, with shiftwork to maintain round-the-clock coverage and a focus on uptime, automation, and security.

The position involves documenting processes, patching servers, managing virtualization, backups, and collaborating with engineers to resolve issues while aligning with ORNL's values of Impact, Integrity,

Qualifications

• AS degree in information technology or related technical subject with at least 5 years of experience.
• Experience with PowerShell and scripting.
• Experience with backup architecture and operations.
• Experience with SCCM and server patching.
• Experience managing a virtualized environment on Windows and Linux.
• Strong understanding of networking and troubleshooting.
• Experience with enterprise backup solutions.

Responsibilities

• Document team processes and maintain a living knowledge base.
• Monitor infrastructure equipment and servers for uptime and performance.
• Assist in backup administration and restore requests.
• Assist in enterprise server patching and vulnerability management.
• Collaborate with engineers and vendors to troubleshoot hardware/software.
• Provide off-hours support and escalation.
• Automate workflows and develop self-healing solutions.
• Install and configure software, both commercial and open-source.
• Support data storage systems and backup services.

Skills

PowerShell

Scripting

Backup architecture

SCCM

Server patching

Virtualization

Windows Server

Linux Server

Networking fundamentals

Cybersecurity awareness

Education

AS degree in information technology / related technical subject

Tools

DCIM

Job description

Select how often (in days) to receive an alert:

Infrastructure Operations Center Systems Administrator

The Digital Services Infrastructure and Operations Division in the Information Technology Services Directorate at Oak Ridge National Laboratory is seeking qualified applicants for an Infrastructure Operations Center Systems Administrator on the Enterprise Operations Team. This team exists to provide compute and storage infrastructure for the enterprise operations of the Lab as well as a 24/7 monitoring operation for the Critical Systems run by the Laboratory.This position will be shiftwork and rotate for this team to be staffed 24/7/365.

Major Duties/Responsibilities:

• Document team processes including work instructions and maintaining a living knowledge base
• Monitor infrastructure equipment and servers for uptime as well as performance
• Assist in Backup Administration and Restore requests
• Assist in Enterprise Server Patching
• Assist in Server Vulnerability management
• Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections
• Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues
• Provide off-hours support, troubleshooting, and escalation
• Provide suggestions for process improvement and implementation when required
• Install and configure software, both commercial packages and various open-source packages
• Support data storage systems and backup services
• Derive results for metrics on technical performance as requested
• Engage with engineers to automate workflows
• Locate and execute automation/self-healing solutions
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• An AS degree in information technology/related technical subject and a minimum of 5 years of experience (an equivalent combination of education and experience will be considered)
• Experience with PowerShell and Scripting via other tools
• Experience with backup architecture and operations
• Experience with SCCM and server patching
• Experience managing a virtualized environment including tuning and maintenance
• Experience with the Windows and Linux Server Platforms
• Basic understanding of network communication and demonstrated troubleshooting techniques
• Basic understanding of virtualization environments and operations
• Experience with enterprise class backup solutions

Preferred Qualifications:

• Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators
• Enterprise automated VM Cluster installation/configuration/management experience
• Previous experience working in a government, scientific, or other highly technical environment
• Demonstrated ability to perform job tasks while considering cyber security risk of those tasks, and consulting with security professionals when necessary
• Experience in an environment requiring change control processes
• Excellent written and oral communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Special Requirements:

• Visa sponsorship: Visa sponsorship is not available for this position.
• Security, Credentialing, and Eligibility Requirements: L Clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.