Infrastructure/Operation (AV & Collaboration) Engineer

Synechron; Charlotte, Northern (NC, KY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Global opportunities

Paid time off

Parental leave

Health insurance

Retirement plan

Udemy for Business access

Coaching programs

Training opportunities

Diversity & inclusion

Job summary

Synechron is seeking an Infrastructure/Operations Engineer focused on AV and collaboration. You will join a global engineering team evaluating conference room tech, leading deployments, and aligning designs with security and aesthetics.

This role requires hands-on PoCs, regional pilots, and liaison with AV integrators. You will collaborate across time zones, design standardized AV blocks, and develop wiring diagrams and configuration guides for multiple spaces from huddle rooms to executive

Qualifications

• Expertise in video conferencing and AV over IP standards.
• DSP/audio processing knowledge for conference spaces.
• Proficiency with Teams Rooms and Zoom Rooms backend management.
• Experience with Cisco Control Hub and Call Manager.
• Ability to read architectural drawings and signal flows.
• Self-starter capable of remote, cross-time-zone collaboration.

Responsibilities

• Evaluate and select conference room technologies with global teams.
• Conduct proof of concepts in regional labs to validate HW/SW performance.
• Lead regional pilots and gather data to inform global standards.
• Design standardized AV building blocks for spaces from huddle rooms to boardrooms.
• Create and maintain technical docs including wiring schematics and guides.
• Ensure regional builds meet global security, networking and aesthetics standards.
• Serve as tier 3 escalation for regional operations and coordinate with integrators.

Skills

Video conferencing

AV over IP

DSP audio processing

Teams Rooms / Zoom Rooms

Cisco Control Hub

Cisco Call Manager

Reading drawings

Self-starter

Tools

Microsoft Teams Rooms

Zoom Rooms

Cisco Control Hub

Cisco Call Manager

Job description

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking a high-caliber Infrastructure/Operation (AV & Collaboration) Engineer. The candidate will be a core member of the global engineering team focused on product/ technology evaluation, design, and leading deployments.

Additional Information

In accordance with law, the base salary for this role if filled within Charlotte, NC is $85k - $90k/year & benefits (see below).

The Role Responsibilities

• Technology Evaluation: Partner with a global engineering team to identify and evaluate emerging conference room technologies.
• Conduct rigorous proof of concepts in regional labs to validate hardware & software performance within our specific network environment.
• Lead regional pilot deployments gathering user feedback and technical data to refine global design standards.
• Design and standards engineering: Collaborate on the design of standardized AV “building blocks” for various space types from huddle rooms to high impact executive boardrooms.
• Develop and maintain technical documentation including signal flow diagrams, wiring schematics and configuration guides.
• Ensure all regional builds aligned with global security networking and aesthetic standards.
• Regional escalation and technical leadership. Serve as the tier 3 technical escalation point for regional operations and support teams resolving complex systemic issues that exceed standard troubleshooting.
• Liaise with local AV integrators and vendors to ensure project delivery meets engineering specifications.

Requirements

• 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Expert knowledge of video conferencing, AV over IP standards, control systems, audio DSP.
• Technical proficiency in Microsoft Teams Rooms or Zoom rooms including back-end management and advanced configuration.
• Technical proficiency in Cisco Control Hub and Call Manager.
• Experience in professional grade DSPs, PTZ cameras, beamforming microphones, and large format displays/active LED walls.
• Proficiency in reading and understanding architectural drawings and signal flow diagrams.
• Self-starter: ability to operate independently as a remote extension of a global team maintaining high productivity across different time zones.

We offer

A highly competitive compensation and benefits package.

• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Dives & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.

Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.

We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.

We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.