Infrastructure Manager

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor in Pittsburgh seeks an experienced Infrastructure Lead to manage and advance enterprise infrastructure. You will lead staff, oversee complex changes, and coordinate with vendors while delivering reliable, secure, and scalable IT services.

The role requires hands-on Azure and virtualization expertise, plus strong leadership and incident-management skills, in a hybrid or on-site setting.

Qualifications

• Bachelor's degree in IT, CS, engineering, or equivalent experience.
• 7+ years infrastructure experience; 3+ years leading staff or teams.
• Hands-on Azure, enterprise networking, virtualization, backup/recovery, and automation.

Responsibilities

• Lead and develop infrastructure staff through assignments, feedback, and planning.
• Turn priorities into a clear backlog with owners and timelines.
• Manage staffing coverage, maintenance windows, and on-call rotation.
• Stay technically engaged and act as escalation point for complex infra issues.
• Configure, troubleshoot, and validate solutions across Azure, Windows, Linux, VMware, storage, and networks.
• Lead or support high-risk changes, incidents, root-cause analysis, and actions.
• Ensure patching, backups, DR tests, capacity, and routine maintenance.
• Guide infrastructure automation and IaC practices for repeatable deployments.
• Oversee projects and migrations from planning to cutover and docs.
• Coordinate with vendors/consultants and transfer knowledge to staff.
• Collaborate with cybersecurity to implement controls and findings.
• Keep runbooks, diagrams, inventories, and support procedures current.

Skills

Azure

Enterprise networking

Virtualization

Infrastructure automation

Leadership

Incident management

Education

Bachelor's degree in IT/CS/engineering

Equivalent education/experience

Tools

VMware

Windows

Linux

Backup software

Monitoring tools

Job description

Responsibilities

• Lead and develop infrastructure staff through work assignments, feedback, cross-training, and development planning.
• Turn priorities into a clear backlog, assign owners and timelines, and report risks and progress.
• Manage staffing coverage, maintenance windows, after-hours support, and the infrastructure on-call rotation.
• Stay technically engaged and serve as the escalation point for complex infrastructure, cloud, network, and production issues.
• Configure, troubleshoot, review, and validate solutions across Azure, OCI, Windows and Linux, VMware, storage, networking, backup, and monitoring tools.
• Lead or support high-risk changes, major incidents, service restoration, root-cause analysis, and corrective actions.
• Ensure consistent patching, vulnerability remediation, backup and restore testing, capacity management, certificate renewal, and routine maintenance.
• Guide infrastructure automation and Infrastructure-as-Code practices so deployments remain repeatable and supportable.
• Oversee infrastructure projects and migrations from planning through cutover, validation, and documentation.
• Coordinate technical work with vendors and consultants, resolve issues, and transfer knowledge and documentation to internal staff.
• Work with the cybersecurity team to implement approved controls and address infrastructure-related findings.
• Keep backup and disaster recovery procedures, diagrams, inventories, runbooks, standards, and support procedures current and tested.
• Monitor service health, incident trends, operational risks, and capacity, and raise significant issues to the CIO.
• Perform other related duties and support evolving organizational needs as assigned.

Requirements

• Bachelor's degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and experience.
• At least seven years of infrastructure experience, including at least three years leading technical staff or infrastructure operations.
• Hands‑on experience with Azure, enterprise networking, virtualization, backup and recovery, and infrastructure automation is required.
• Experience supporting production hybrid environments, leading complex infrastructure changes, and participating in after-hours support or maintenance.
• Relevant cloud, networking, or IT service management certifications are preferred.
• Experience in government, healthcare, human services, or another regulated environment is preferred.