Infrastructure Engineer - Working

University System of Georgia; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

The University System of Georgia is seeking an Infrastructure Engineer to maintain and enhance WAN and Optical related network services. This full-time position is crucial for ensuring operational efficiency across multiple educational institutions, primarily supporting students and staff.

Responsibilities include troubleshooting network issues, managing devices, and consulting with stakeholders. A background check is required for employment. Ideal candidates will have over three years of relevant experience and knowledge of project management and network protocols.

Qualifications

• Baccalaureate degree preferred or equivalent combination of education, training, and experience.
• Over three years of related experience required.

Responsibilities

• Responds to network service interruptions.
• Installs new network devices.
• Designs, implements, and manages WAN and Optical infrastructure.
• Works with vendors to obtain quotes and procure parts.
• Schedules network maintenance.
• Configures and troubleshoots networking equipment.
• Monitors network utilization trends and analyzes data.
• Provides consultation and support to stakeholders.
• Works on a 24-hour on-call rotation for network emergencies.

Skills

Project management principles

Networking/routing infrastructure

Collaboration skills

Decision-making and problem solving

Interpersonal relations

Oral and written communication

Multi-tasking

Education

Baccalaureate degree or equivalent

Job description

Job Title: Infrastructure Engineer - Working

Location: USO-Information Tech Services

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 300000

Job Summary

This is a professional (working) level position responsible for maintaining the operation of select WAN and Optical related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. This position is based on-site and does not offer remote work options.

The position is critical as it supports students and staff across all University System of Georgia (USG) and Georgia Department of Education (GaDOE) institutions. The Infrastructure Engineer ensures that the technological needs of these stakeholders are met efficiently, contributing to a seamless educational and administrative experience.

Responsibilities

• Responds to network service interruptions.
• Installs new network devices.
• Designs, implements and manages WAN and Optical infrastructure.
• Works with vendors to obtain quotes and procure parts, supplies and equipment.
• Schedules network maintenance.
• Configures and troubleshoots networking equipment.
• Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning.
• Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers.
• Designs, implements, and manages enterprise data, voice, optical, and wireless networks.
• Works as a member of a 24 hour on‑call rotation for network emergencies and outages.
• Performs related duties as assigned.

Required Qualifications

• Baccalaureate degree preferred, or equivalent combination of education, training, and experience.
• Over three years of related experience required.

Knowledge, Skills, & Abilities

• Knowledge of project management principles.
• Knowledge of networking/routing infrastructure and protocols.
• Knowledge of Board of Regents policies and procedures.
• Skill in collaborating with multiple constituents.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
• Ability to respond diplomatically to sensitive and critical issues.
• Ability to effectively multi-task.

Background Check

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.

Equal Employment Opportunity

The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.

For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.