Location: 4949 Pearl East Circle, Boulder, CO 80301
Work Arrangement: Onsite, Monday-Friday
Duration: 12 Months
Job Overview
The Client is seeking an experienced Advanced IT-OT Operations & Infrastructure Professional to support IT infrastructure, laboratory systems, and GxP-regulated manufacturing equipment at its Boulder, Colorado site.
Key Responsibilities
1. IT/OT Infrastructure Management
- Install, configure, maintain, and troubleshoot IT/OT hardware, software, servers, workstations, and networked systems.
- Support IT infrastructure for analytical laboratories and GxP-regulated manufacturing equipment.
- Monitor infrastructure performance and maintain backup, recovery, and system availability processes.
- Independently troubleshoot complex infrastructure issues and minimize operational disruptions.
- Automate routine operational tasks using scripting where appropriate.
- Coordinate with global IT teams, suppliers, and site stakeholders to resolve technical issues.
- Support industrial automation infrastructure, including networked systems and field devices.
2. Technical Support & System Operations
- Serve as the primary point of contact for IT-related issues at the Boulder site.
- Provide technical support for computerized laboratory equipment and manufacturing systems.
- Investigate system issues, evaluate potential solutions, and implement appropriate technical improvements.
- Document troubleshooting procedures, resolutions, configurations, and operational best practices.
- Coordinate infrastructure changes, upgrades, and system enhancements with relevant teams.
3. Compliance, Security & Documentation
- Support IT/OT systems operating in regulated GMP/GxP environments.
- Follow applicable regulatory requirements, including 21 CFR Part 11, where relevant to supported systems.
- Maintain documentation for IT processes, procedures, configurations, system changes, and project activities.
- Support data integrity, access controls, cybersecurity, and infrastructure risk management.
- Collaborate with security teams to identify vulnerabilities and implement remediation measures.
- Work with global system managers and site teams to support audits and compliance assessments.
- Learn and implement site-specific regulatory and organizational requirements during onboarding.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent education and experience.
- At least 4 years of relevant experience in IT infrastructure, IT/OT operations, systems administration, or a related technical field.
- Experience supporting GMP/GxP manufacturing technology, regulated systems, or laboratory equipment.
- Knowledge of GMP systems and equipment, particularly 21 CFR Part 11 compliance requirements.
- Working knowledge of IT networking, infrastructure, and security fundamentals.
- Experience installing, configuring, maintaining, and troubleshooting hardware and software.
- Strong documentation, problem-solving, communication, and vendor-coordination skills.
- Ability to work independently while collaborating with onsite and global teams.
Preferred Qualifications
- Experience managing IT/OT infrastructure for laboratory and manufacturing facilities.
- Familiarity with PLCs, SCADA, industrial automation, and networked field devices.
- Experience with server infrastructure, backup and recovery, monitoring tools, and scripting or automation.
- Exposure to regulated system documentation, validation support, change control, and audit readiness.
- Experience coordinating with global IT teams, suppliers, and manufacturing stakeholders.