Infrastructure Engineer - Operations

Americanexpress; Phoenix (AZ); Hybrid; USD 70,000 - 135,000; Full time

Job summary

Join a forward-thinking company where you can make a significant impact on customers' digital lives. As part of a diverse tech team, you'll architect, code, and ship software while collaborating with talented engineers. This role offers opportunities to work with cutting-edge technologies, ensuring your skills remain fresh and relevant. With a commitment to professional development, you will have the chance to thrive in a supportive and inclusive environment. If you are passionate about technology and want to contribute to an innovative team, this position is perfect for you.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision benefits

Flexible working model

20+ weeks paid parental leave

Free access to wellness centers

Free counseling support

Career development opportunities

Qualifications

• Expertise in VMware support and virtualization platforms.
• Experience in managing and troubleshooting ESXi environments.

Responsibilities

• Develop monitoring systems for infrastructure and application availability.
• Work with Operations and Engineering Teams to enhance cloud platforms.

Skills

VMware 7.x and 8.x

Linux troubleshooting

Physical-to-Virtual (P2V) migration

Virtual-to-Virtual (V2V) migration

Virtual-to-Physical (V2P) migration

Monitoring systems development

Incident recovery solutions

Education

Bachelor's degree in Computer Science

Master's degree in Computer Engineering

Tools

vSphere

vCenter Server

Nutanix

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Job Description Engineer Responsibilities:

• Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil
• Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability
• Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence

Qualifications:

• Bachelor's degree or master’s degree in computer science, Computer Engineering or equivalent work experience
• Expertise in supporting VMware 7.x and 8.x.
• Experience with DELL/Intel/CISCO hardware basic knowledge of Linux troubleshooting in ESXi, creating/managing HA, DRS, affinity rules, installing & managing ESXi host, patching & upgrading ESXi versions.
• Should have experience in Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of OS.
• Good knowledge in VMware server and other virtualization platforms & experienced in large scale production support virtualization environment technical knowledge of VMware vSphere installation, configuration and administration of ESXi 7.x/8.x
• Provisioning of new VMs, editing the VM configuration, create/edit datastores, vCenter Server, VCSA, PSC, HA and VMs Files.
• Assess and implements best practices in line with change management process, troubleshooting and resolving VMware environment issues.
• Troubleshoot/Remediate Host Hardware issues.
• Manage Firmware updates on Host hardware ( Dell, Intel and Cisco UCS).
• Maintain Dev/QA/Prod servers and perform hardware and software maintenance operations including installation/Patching, configuration and support of server hardware, software updates.
• Involves day-to-day Operation tasks and need to be On-Call on rotation basis.
• Preference: Hands on experience in Nutanix.
• Hybrid work schedule.

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.