Infrastructure Engineer - Break-Fix & Jira Scrum Lead

The Judge Group; Horicon (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Judge Group is seeking a Computer Support Associate and Product Manager to provide daily operational IT support, focusing on break-fix for hardware and software and ensuring user satisfaction.

The role includes organizing projects in Jira, leading scrum activities, coordinating with teams and factory leaders, and maintaining documentation, asset records, and ServiceNow tickets to support unit customers.

Qualifications

• Supports day-to-day IT operations with administrative focus.
• Minimum 2 years of related experience required.
• Experience with hardware/software break-fix is a plus.

Responsibilities

• Provide basic day-to-day operational support for a computing environment.
• Organize projects in Jira and run scrum activities.
• Collaborate with team to solve problems and communicate with stakeholders.
• Develop and maintain incident/ticket documentation using KBs and ServiceNow.
• Assist with asset lifecycle, imaging, and basic hardware troubleshooting.

Skills

Jira

Scrum

Troubleshooting

Customer service

Documentation

Tools

ServiceNow

Job description

The Judge Group is seeking a Computer Support Associate and Product Manager to provide daily operational IT support, focusing on break-fix for hardware and software and ensuring user satisfaction.

The role includes organizing projects in Jira, leading scrum activities, coordinating with teams and factory leaders, and maintaining documentation, asset records, and ServiceNow tickets to support unit customers.