Infrastructure Engineer

NHS Scotland; Kentucky; On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking an Infrastructure Engineer (Managed Print Services) to implement, administer and improve the Managed Print Service across NHSL sites. You will provide specialist support for print devices and related infrastructure, ensuring security and availability in line with standards.

The role involves shift work between 8am and 6pm with potential overtime. A degree in IT, health service experience and UK/EU driving licence are preferred. Competitive NHS benefits offered.

Qualifications

• Degree in IT or related field, with desktop support experience.
• Additional technical training/certifications preferred.
• Experience in a health service environment preferred.
• May participate in eHealth on-call support (24/7).
• Driving licence required (UK/EU/EEA).

Responsibilities

• Provide assistance and support to NHSL employees and contractors to maximize IT desktop infrastructure use.
• Manage IT Service Desk calls prioritising allocated work to meet SLAs.
• Maintain high customer service standards and resolve incidents.
• Deal with user complaints and escalate as needed.

Skills

Desktop support

IT Service Desk

On-call support

Health service experience

Driving licence

Education

Degree in IT or related field

Tools

Managed Print Services

Print servers

Print management tools

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Working within the Digital Infrastructure Team, the Infrastructure Engineer (Managed Print Services) is responsible for the implementation, administration, maintenance and continual improvement of NHS Lanarkshire's Managed Print Service. The post holder provides specialist technical support for multifunction devices, print servers, print queues, secure printing, print management applications and associated infrastructure, whilst ensuring services remain available, secure and aligned to organisational standards. The role contributes to service improvement, supplier management and infrastructure projects while providing excellent customer service across all NHS Lanarkshire sites.

The working pattern for this role: Shift work between 8am and 6pm. Overtime may occasionally be required out of normal hours and at weekends.

In This Key Role, You Will

• Provide assistance, advice and support to all NHSL employees and approved 3rd party contractors in order to maximise the use of all IT desktop infrastructure and to ensure agreed levels of service support, control and safety are maintained, either in a site based or field based role
• Manage IT Service Desk calls prioritising allocated work to meet department SLA’s
• Maintain a high standard of customer service and manage expectations of users to ensure solutions to incidents are mutually agreed and resolved.
• Deal effectively with user complaints and elevate to line management where appropriate.

What You’ll Bring

• The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
• In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
• The post holder should preferably have experience in a health service environment.
• The post holder may be required to participate in the eHealth on‑call support service which provides first line support for 24/7 IT systems in NHSL.
• A driving licence is required; this must be a full UK/EU/EEA licence.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Lyle Boylan, Infrastructure Operations Manager , on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Marion Bisset Recruitment Administrator on [e-mail]

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application.

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.