Infrastructure Engineer

Prime Time Healthcare; Gilbert (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Prime Time Healthcare is seeking an Infrastructure Engineer to assist with Fortis' infrastructure and support projects at our Corporate Office. You will work on networks, workstations, servers, and key applications such as Cisco Meraki, M365, and Windows, while assisting IT management on special initiatives.

The role emphasizes escalation handling, project leadership, and a focus on secure, patched, and well-documented environments. Strong Windows, PowerShell, and 365 expertise are valued.

Qualifications

• High School diploma or GED; a 4-year degree is preferred.
• Microsoft certifications (MS-102, AZ-104) or equivalent; CCNA preferred.
• Strong knowledge of HIPAA/NIST security standards (Preferred).
• Ability to configure, maintain, and install L2/L3 Enterprise network devices.
• Knowledge of VMware, backup solutions, and storage.
• Solid understanding of Microsoft 365, Entra ID, and Azure.
• PowerShell proficiency for administration/automation across Microsoft 365, Entra ID, and Exchange Online.
• Digital/VoIP phone systems experience.
• Network design and consulting for internal/customer networks.
• Knowledge of Enterprise Wireless solutions.
• Hands-on experience with printers, computers, monitors, laptops, peripherals.
• Strong knowledge of Microsoft products and troubleshooting; TCP/IP concepts.

Responsibilities

• Install hardware and server builds; remote management and support applications in the MS/SQL/VMware/Web environment.
• Act as technical/project lead for IT projects as assigned by IT Management.
• Windows client OS deployment, maintenance, and support.
• MS 365 administration, Entra ID, Intune, and Exchange Online.
• Automate admin tasks using PowerShell across M365/Entra ID/Exchange Online.
• Resolve escalated infrastructure issues and document resolutions.
• Prepare and present system usage and health reports.
• Respond to support calls in an on-call rotation.
• Provide input on best practices for workload and timeframes.
• Follow SOPs and provide feedback to IT staff.
• Ensure all IT infrastructure assets are hardened and SLA-compliant.
• Monitor security alerts and coordinate with security software providers.
• Adhere to Company policies and conduct rules.
• Attend mandatory meetings and trainings.
• Perform other duties as assigned.
• May include additional duties as needed.

Skills

Networking

Windows Server

Microsoft 365

PowerShell

Azure

VMware

Security

Communication

Education

High School diploma / GED (4-year degree preferred)

Microsoft certifications (e.g., MS-102, AZ-104)

Cisco CCNA or equivalent (Preferred)

Tools

Cisco Meraki

Microsoft 365

Azure

VMware

PowerShell

Exchange Online

Job description

Position Description

Job Title: Infrastructure Engineer

Reports To: Manager, IT

FLSA Status: Exempt

Location: Corporate Office

Summary

The Infrastructure Engineer will assist with Fortis' Infrastructure (network, workstations, servers, databases, firewall, printers, VPN, wireless access points, etc.), escalations from the support team, and helping IT management with special projects. This position is responsible for a higher level of support of systems, networks, and other infrastructure. The ISS and will assist other technical staff members in resolving issues or developing technical solutions and to effectively research and design technical solutions for customer opportunities. This position will be focused mainly on support and implementation of key applications, services, and networking components such as Cisco Meraki, M365, and Microsoft Windows.

Essential Duties and Responsibilities

• Install hardware including setup and troubleshooting, along with server builds, configuration, remote management and support applications associated with the Microsoft/SQL/VMware/web hosted applications environment.

• Act as technical/project lead for key IT projects as assigned by IT Management.

• Windows client operating system installation, deployment maintenance, and support

• Microsoft 365 administration, including Microsoft Entra ID (Conditional Access, dynamic group-based licensing), Microsoft Intune (compliance and configuration policies, Autopilot, co-management), and Exchange Online.

• Automate administrative tasks using PowerShell (Microsoft Graph, Entra ID, Exchange Online): including bulk operations, reporting, and remediation scripts.

• Resolves escalated support and infrastructure issues as assigned, facilitating knowledge share with exemplary documentation on implemented resolutions.

• Prepare and present reports on usage and system health

• Respond to support calls in an on-call rotation.

• Provide input to the Manager of IT when needed regarding best practices pertaining to escalated workload and timeframes for resolution.

• Closely follow SOPs written by IT Technicians, providing feedback and constructive dialog when necessary.

• Ensure all IT Infrastructure assets are hardened, patched, secured, configured, maintained, and services are available per SLAs.

• Monitor and respond to security alerts, and coordinate with IT security software providers or consultants as necessary.

• Must conduct self in an ethical, legal, professional and responsible manner at all times

• Must adhere to the policies, principles and guidance within the Employee Handbook and Code of Business Conduct

• Attends all mandatory meetings, trainings and assignments as delegated

• Performs other duties assigned.
  

Education/Experience

• High School or equivalent GED (4-year degree preferred)

• Industry Certifications, including: Microsoft (e.g., MS-102, AZ-104, or an endpoint/Intune certification), Cisco CCNA or equivalent (Preferred)

• Strong understanding of HIPAA, NIST, or other security standards (Preferred).

• Ability to configure, maintain, and install all L2/L3 Enterprise network devices

• Knowledge of VMware, Backup solutions, and storage

• Solid understanding of Microsoft 365, Microsoft Entra ID, and Azure.

• Proficiency with PowerShell for administration and automation across Microsoft 365, Entra ID, and Exchange Online.

• Configure, maintain, and install Digital/VoIP phone systems

• Network Design and consulting for internal and customer networks

• Knowledge of Enterprise Wireless solutions

• Hands‑on experience with printers, computers, monitors, laptops, peripherals

• Strong knowledge of Microsoft products

• Strong troubleshooting skills

• Strong understanding of TCP/IP network concepts and network troubleshooting

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate environment and the temperature in the work environment is usually moderate.

Must have visual, auditory, and speaking skills sufficient to evaluate, diagnose, communicate, and monitor patient needs, and to maintain accurate records, recognize people, and provide and understand written, verbal, and gestural communications.

Must have fine motor skills for legible and accurate writing and keystroking for daily correspondence, and reports.